American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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This is the worst company -- 14 days to get an appointment for a refrigerator repair. 10 days for a water heater. What a joke!
They are the WORST home warranty service!!! They are a CROOKED company!!!
Don’t waste your time and money with this company. We have them for years and every time we called for service they always refused to fix it and said it’s not covered and they will not fix it. BUT you still have to pay $75 service fee. Read all their reviews and you will find out. Next stop. B.B.B and social media!!!
The first time i contacted AHS for a problem, they were great. The next time. , MISERABLE. Four calls to AHS for the same problem. Hold times 30 or more minutes each time. Service was assigned to Sears based out of Ocala. I called Sears 4 times and 4 times I was told I was told that I am not in their schedule, including the day they were supposed to show. I called, waited 45 minutes to cancel my request and get my service fee refunded, was told that would take up to 5 days. Called to cancel my policy and it's impossible to reach Retention. I can see why that department is so busy. In looking through the reviews, there is a comm on thread of dissatisfaction. There are company... Read More
This company is a rip-off! Central air unit not cooling at all; called AHS and a repairman came out said the unit needed cleaning (which was not covered by AHS) paid $400 for that. Had more problems with the unit not cooling. Finally the repair company said I need a new unit. Got a call from AHS that told me they would replace the compressor but it would cost me $2700 just for parts not covered and that I would still have an old AC unit. Ended up buying a new unit ($7000) because they would not replace the whole unit. Other problems with them. Don't do business with them!
I had 7 policies with this company and every time I had an issue with a high ticket item (air conditioner, heating system) I would have to fight for months to get the bill paid or to be reimbursed. This company is a joke!! Terrible customer service! Don't waste your money on these guys. I have since moved all my properties to First Choice and they have been nothing but professional and much better pricing.
I had a few problems and they were great for the 1st year.Now I have been without a refrigerator for almost a month only to find out we are back a square one. We will not renew....Be wary....terrible cust. service.
This company is a scam. They send you people who have 1 star reviews on average. They make you wait weeks before you get anything fixed. My baby and I had a heater that blew cold air and WOULD NOT TURN OFF. They recommended a company 4 hours away! That company had all 1 star reviews. They wouldn't take us for weeks. We were both hospitalized for the flu because we were in 40 degree house which the home warranty said wasn't bad enough it had to be 30 degrees. Shame on you! I don t' believe any of the good reviews on here.
I cannot believe that this company is allowed to legally operate. I have contacted the BBB and Consumer Protection Bureau regarding the treatment I Have received. I originally called them December 8, 2017 when my low voltage transformer burnt out leaving my dining room in the dark. Today it is January 26, 2018 and my lights are still out 7 weeks later with no resolution in sight. This may be the worst money I have ever spent and I honestly believe it is time for a Class Action Lawsuit and put these scam artists out of business. I am willing to bet they have one heck of a legal team. By the way, they are owned by Service Masters, so they own part of this reputation. Keep that in... Read More
After 20 years of paying this company, they wrote a letter cancelling my coverage. My guess is that now after 20 years, appliances are needing replacement and they don't want to dare pay for that! They had to replace a refrigerator and washing machine this year so it cost them. in 2013, my air conditioner broke on June 6. They made me suffer through the entire summer without AC! There was a hole the size of a softball in the compressor but it took the repair company 3 months to find that and in the meantime kept charging me for freon replacements which ran out of the compressor in a day...100s of dollars for that stupidity. One tech told me that he had reported the unit DOA and... Read More
DO NOT USE THIS COMPANY! The "technicians:" are usually under qualified and try to sell you additional services before they will do the repair! If you don't accept their additional services they simply refuse to do the work and you have to start the repair order and wait till they will send someone else!
8 Days to even show up and look at my fridge then another week to order parts1 The repair company AHS uses is 70 miles away!!!! I asked if I cold use local who can come today and they said no!!!
Absolutely do not use them !!!!!!!!!
Top Rated
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
