American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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AHS calls it "24/7" but the fine print says, "...but not in a row." It's difficult to express how disappointed we are with the drop in the responsiveness of American Home Shield in regards to a recent warranty covered incident. The company boasts of its "24/7" service, yet when we called after our water heater began leaking, we remained on hold for as long as 45 minutes before the line went dead. Even after closing the water supply valve, the appliance continued to leak. We were finally able to reach an agent the following day after several accumulated hours of being on hold. We explained the situation and were told that they couldn't get a hold of their local plumber in our area until... Read More
This is by far one of my most frustrating dealings with insurance companies. We initially needed a technician to come out and possibly fix a countertop burner (1) for a new home purchse. After the first technician came (and advised he needed “full access” to the stove, which he could only do if the electricity was cut to the unit) we went ahead and had the unit cut from electrical access. Then the guy comes back and then states he needed the correct part which he needed to order. Mind you both times he came he DIDNT EVEN TOUCH THE COUNTERTOP! SO 1 MONTH LATER, we finally got a “new” appliance guy who then stated he also needed to order a part, however he couldn’t do this job alone (he... Read More
I have been a customer with AHS for over 15 years and have always been completely happy with their service. However today was enough to make me cancelling my contract. I was assign Gary, with Neighborhood Plummer & Rooter, Inc. He committed to contacting me within 48 hours to confirm an appt. After 72 hrs I can and left several messages. Finally we connect and he tells me he will be here with 2 hours (12 noon). I call him again at 12:30 and he tells me that he committed to appt between 12-2pm??? once he arrived (1:20p) he is on the phone according to him, with another customer, 20 min later, he hangs up to tell me he can not authorize my repair because problem was not due to normal... Read More
Yes, a bunch of crooks, they hire shady contractors that look for reasons not to fix or replace your appliance. Do NOT buy their warranty, they never answer the phone, they charged my credit card for a service fee and never showed up! 0 Stars!.
AHS is nothing but a bunch of crooks. Take your money every month and provide zero service. I paid extra for pool coverage and the service provided was substandard resulting in multiple leaks and a pump that died less than 90 days after replacement. We fixed it ourself. I have not had hot water for five days while they are “processing”. There is over and hour hold time anytime you call. I repeat they are crooks. I would give them zero star if I could. It must be their own employers providing the positive reviews. Even the contractors say they are a pain to work with.
I am considering switching to another company. At first I was very pleased with AHS. It appears that they are now using sub-par contractors to complete the work. It took over 6 weeks for my refrigerator to be fixed. Why? Because the company didn't realize they had received the part from AHS. I contacted customer service on several occasions and was promised follow up. It was not until I totally lost my cool that they were able to determine the contractor had the part for several weeks. The contractor had the nerve to call me back and say Oh we have the part! Really??? I am waiting for a plumber as I type. He was scheduled to come on Monday. I received a call that his truck... Read More
This company is terrible. I have waited on hold for 2.5 hours to speak to a customer service representative and finally hung up. We had to wait 10 days to get our hot water heater replaced even though the new tank had already been delivered. AHS used a repair company that was 1.5 hours away with only ONE technician that could install the new tank so we waited 7 days after the initial visit. They refused to find another alternative closer to us that could do the job quicker. Their customer service managers do not care about the customers and show no desire to help. Don't use them.
Your service is rated very high. I have had this service for seven years. I have probably only used it three or four times. The most recent is for a microwave oven problem. The service technician from the company that is contracted for this item in my area has been to my house three times and the result is that it still isn't working. I called again today and they told me more parts were on order and that they wouldn't arrive for another week and at that time would call to schedule an appt. Today is Jan 16 2018 and this problem has been ongoing since Sept 27, 2017 and I still have no satisfactory result. You should re-evaluate this service contractor since he is definitely not doing... Read More
I call in to American Home Shield and for 3 days in a row and was on hold each time for an hour or more, i then figured out that the best time to call them is at night if you don't want to be on hold for hours. I ask to speak to a supervisor and was told that one would call me back, lets just say after two days i never got the call back, long story short i cancelled my account with them.
This company should not be rated #1. If you need to speak with customer service average wait time is always over 1 hour and the customer service people are not helpful or friendly. The service technicians/companies they use are not much better. This company is horrible!
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
