American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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i have been using american home sheild for over a year and i am not happy at all. You may ask why? anwer is it would take over an hour and 50 mints to talk to the customer service and they use contractors who provide poor service. it would take week till someone calls you to schedul a vist and then its another 3 day to get the job done. No more i can spend my money with some other companies.
How did you guys arrive at a 9.7 out of 10 rating? Nobody has anything good to say! Its like a 0 out of 10. I quit after reading the nightmare reviews on the 2 pages. By the way i just reviewed this web site.
worst experience I ever had don't ever try them, no way to call them and they just keep charging your for nothing
AHS HORRIBLE SERVICE.... I have been on-hold for 2hrs and 7 minutes the first night after putting a several request in, when I finally do connect the young lady said "sorry for the delay and I will do my best to assist you" great, explain the fact that I WAS WITHOUT HEAT during a time the temperature dropped below 10 degrees. Asked for assistance on getting a hold of contractor to get them to come out but best she could do or say was that the following day I would be contacted. I suffered through two night of FREEZING COLD TEMPERATURE just to get a call from a contractor that said I will have my office schedule you as soon as possible. I informed contractor about NOT having heat in the... Read More
We lived in Texas and AHS was wonderful, fast and easy to use. I highly do NOT recommend this company if you live in a more rural setting outside and farther away from a huge city. We now live in a small town in WA state not too far from Seattle or Tacoma, however trying to get anything fixed has been a complete nightmare for us! Hold times on phone are usually around 30-1Hour 30 mins. There is NO call backs. You have to sit on hold for that long! Next, It takes about an average of 2+ months to get stuff actually repaired. This is normal for small cities. So if your fridge doesn't work; your better off buying a new or used CL fridge while waiting to get your other fixed. It's NOT FAST OR... Read More
I'm in the midst of my first experience with American Home Shield. Our furnace began making a loud bang when it turned on, so I called to have it looked at. On January 2, I was assigned a contractor whom I spoke with that day (Tuesday). He said he would come Wednesday or Thursday, which was fine, since we did not feel this was an emergency but definitely something we should have checked out. He called me Wednesday and said he wouldn't be able to come until Friday. Would 10-12 be OK? I said no because my husband would like to be here and he had a doctor's appointment at 10. He said he would be here between 12-1, which I said would be fine. When it got to be after 1:00, I called him,... Read More
It will be 6 days of no toilets, showers, etc. for my family. I have reported the issue and still no resolution or service provided.
I pay my bill on time (automatic payment), this is my first claim with American Home Shield (AHS), and I have done my part as a customer. However, AHS has failed to provided service at my residence or escalated the issue as needed.
Due my residence having a water drainage/stoppage issue and paired with the sub freezing temperatures in the area I fear of additional possible damages (burst pipes, leaking water, etc.) that may result from AHS negligence in resolving the issue in a reasonable time frame.
I was on hold for 1 hour and 25 minutes. Hung up and called back and waited 15 minutes and hung up again. I have again tried and waited. This place contracted me out to such a horrible Appliance company. I’m short, for past year and half, that company customer service has gone bad. Very disappointed.
Let's just say, as a loyal customer with multiple policies since 1986 - I will NOT be renewing my warranty moving forward. They have lost their customer focus and their quality service levels. While I appreciate the ability to conduct my business/request via phone & pc, when we had an emergency (on more than one occasion) - I was on hold for over an HOUR trying to reach a human. This coupled with the fact that the service companies they are contracting with are subpar. Is there no due diligence on these companies?? Because to your customers -- they ARE AHS. While I have been happy with the actual warranty coverage for the most part -- I will be going with a local warranty provider... Read More
Worst company for home warranty, I tried two different time to get broken appliance repair and AHS just find a way to deny the claim. So AHS is just a rip off company to get your money please stay far away from AHS. I was on the phone for hours with them and when i told them to cancel my service They took another payment of 61.32 and said it was a cancellation fee. WOW take 61.32 for two years plus 75.00 service fee when i make a claim don't honor the claim and still charge me 61.32 cancellation fee. I think this is a home base company just a big SCAM!!!
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
