American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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#1 A+A+A+. This is the best warranty company. I had them for years. Great customer service. Their response time is fantastic. If you have a problem with the technicians, they send another. Any issue you have, that is their priority to make it right. The reason I don't have them, and am suffering with these other F rated warranty companies is apparently, they have a quota on how many claims you can submit. I was very very sad to lose them. I haven't been satisfied with First American, at all, and plan on canceling them very soon.
American Home Shield, if you read these, please, take me back. 🙏 Begging you.
Terrible company. A way to pay more for bad service from incompetent service providers with no sense of urgency. Sure you get a free service call and then jacked up prices on Freon and parts. AC or Heat failed, no urgency on their part. BASICALLY A LEGAL SCAM!
AHS = Absolutely Horrible Service.
This company is a disgrace to service industry and they should be imprisoned for fraud.
What a scam. I purchase an older home last February along with the AHS plan. Over the past year, I have contacted AHS for four difference claims, a dishwasher that doesn't clean or dry at all, a refrigerator with a rusted out freezer making a constant load noise, termites, and faulty exterior electrical outlet. The termites weren't covered, which I found out after about an hour on hold. Technicians came out for the applicants and said that they still function, even though very poorly, so not covered. Last week I booked an electrician to deal with the faulty exterior outlet. The service called immediately, asked the nature of the job (which I told them an outdoor outlet) and booked the... Read More
I purchased American Home Warranty Plan over 22 years ago. I have been fortunate that I rarely needed to contact them for service. However, when I did need a service repair, the service technicians were less than qualified to complete the job or American Home Shield had an excuse why the item was not covered. However, I purchased their most comprehensive plan. I had a couple of items that needed to be replaced and was offered a fraction of the cost to replace the item. After 17 years with the same garbage disposal, American Home Shield informed me that it was working sufficient and found no need to replace it. Over the years I have paid this company over $12,000 and I cannot get my... Read More
I had request a service call on December 27th of 2017 and I never got a hold of the assigned plumbing for my house. After multiple attempts on calling AHS after 3 to 4 hours on hold, I never got a hold of them. Days went by and no one called me. I ended up hiring someone locally to fix the problem in my home. All my homes are with AHS and I will never recommend them to be your home warranties. They are not dependable and what is the point of paying for a warranty if they are not going to respond to your service request. They never even offer to refund me for the money it cost me to fix my home. After not getting a hold of them for weeks, they charged me a service call of $100... Read More
These people are a joke - they will make you wait for 3 hours on hold and they must have a big payoff from Greenway Home Services to do all of their home repairs because Greenway is the worst most unprofessional company ever. I had to cancel work orders with them several times and the other company "A-Team" that wasn't Greenway never called me to make an appointment. How convenient when I asked for a transfer the only company that came up AGAIN was Greenway and they told me no other company was available. So basically this Home Warranty only has Greenway as their repair company- and their technicians will literally tell you Greenway isn't paying them and they really don't care about your... Read More
I do not know how they can have a 5 star rating. I have a simple repair and it going on 2 weeks with nothing done. They sent a plumber out (PLUMBING SPECIALTIES) that never responded to the warranty company on what it will take to do the repairs. Every time I have called for update your on hold for over an 1 to 2 hours on hold. I have been told by 4 people that I will get a call back. still nothing! AHS IS NOT A 5 STAR HOME WARRANTY COMPANY BY NO MEANS!
This company is a Scam. It takes over 45 minutes every time to talk to them. The contractors they send are very low standard. I had my dishwasher broken, The contractor came to visit after 2 weeks and told us to break our counter top to pull the dishwasher out. It took only 5 minutes for my handyman to pull it out. If I would have followed their advice, I would have end up with a broken counter top.
Not worth paying 40 bucks a month to these guys. Very unprofessional service.
AHS and the home warranty business is a total rip off. Never get it, save your money in case of emergency situations you may have to cover on your own. I have covered both my houses under American Home Shield (AHS) for over eight years now. I have had to use them only five times between two houses in those eight years. I have paid in approximately $10,865 in these eight years and each time I have had to call them for a service request has been a financial and emotional ordeal with AHS. In additional each time I have requested a service I pay either $125 or $75 dependent on the AHS plan I contracted with AHS. The companies that AHS contracts out to do repairs are not the honest, or... Read More
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
