American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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I waited 5 months patiently to repair my stove. Five times was a technician in my house and every time he said he must order parts, the last time not only did not repair the stove but still maid worst. Previously, there were no burners working and now after the last visit the oven does not work and the technician said that he does not know what has happened and that the stove can not be repaired. When I called Home Shield, asking what they do next with my repair stove, I was told that they had to order more parts. It's been 3 weeks and I have not heard from them. Every week I called Home Shield and no one was able to help me. Because I can not go on without an efficient stove, I decided to... Read More
I am in the process of deciding whether or not I will renew my 3 separate home warranty plans. In December I had an 80 gallon water heater blow. With the new laws and regulations I could no longer replace my 80 gallon unit and was only able to get a 50 gallon unit in its place. Because I wanted more than 50 gallons I paid outright for a second 50 gal tank. I called and reported the problem on December 30th and did not get my replacements installed until January 22. It took 8 days for an initial assessment visit and another 17 days for the work to be done. The company who did the work wanted to charge me $3500 for the work. American Home Shield only covered the cost of 1- 50 gallon unit... Read More
American Home Shield home warranty avoid them at all cost. I have been experiencing a nightmare. We have had AHS for 4 years. This is our first big issue. We had no heat for the last 3 weeks. We finally got heat yesterday. First the technician they sent didn't get with me for days I finally had to call them and leave messages. Then he didn't come out for several days. Next he had to wait for 1 week for them to give an ok to do what he needed to do. Finally determined that we had to replace the furance. They ordered the wrong furnace 2 different times. Meanwhile, we are living in our bedrooms with space heaters that they wouldn't help pay for. Then they refused to reimburse me in with any... Read More
We smelled gas and called the gas company. Our furnace was pumping deadly carbon monoxide into our home so the gas company shut it down. I called AHS immediately, since it was an emergency repair. The forecast called for single digit temperatures over the weekend. It was a Friday and a holiday weekend. AHS's contractor wouldn't be able to come out until Tuesday. I found a contractor to come at noon on Saturday. AHS authorized the visit. After the inspection, AHS authorized the replacement. With our contractor at our home, we called again to get payment authorized. After an hour on hold and talking with AHS, they said they needed to get authorization from a supervisor and said they would... Read More
I have generally been satisfied with this company. They have repaired and replaced items as promised. My concerns with the company are 1). They are very hard to contact. I have experienced an average of one hour on hold when ever I have needed to talk with someone. 2) There choice of contractors/repair techs have been sometimes poor. The last repair person they sent out showed to repair an A/C on roof (where most are located) said he was to big to get on the rood and left. I checked with Better Business Bureau and found this tech has an "F" rating. AHS assigned another tech to the job but I cancelled. They would not refund the service fee I paid as they said the first tech came... Read More
While they replaced my oven and offered a limited discount, which was great, It took three visits to get it installed and the phone system to order a replacement, then need to schedule it separately is horrendous. I was on the phone for 1.5 hours to get the replacement unit, then another 2 hours to schedule the installation. They kept me waiting for 30 minutes, then dropped my call, this happened twice! will not be re-upping my warranttee with them. Too much wasted time. trying to talk to someone. And they don't provide any online way to make that separate installation request.
I feel we are wasting our money spending $500/yr for the warranty and $150 every service call. Washer sounds like a freight train but AHS said there is no "mechanical" problem so they wouldn't fix it! Had 3 service calls on the water heater ($450) and they finally replaced it when it actually blew up and spit out black smoke and soot! Our Dacor oven went out at Christmas so we paid the $150 for service call. They ordered some parts, came back, put them in, and it didn't work. They said it could not be repaired. Two months later (2 months with no oven) AHS offered us a Sears Kenmore replacement for $1200! OMG! Bottom-line Dacors start at $2800! Be aware that these home warranty... Read More
this company sucks
OMG..THE WORST EVER...HAD THEM FOR 5 MONTHS AND WAS SATISFIED. ...WE TRIED TO GET TOILET FIXED 3 DIFFERENT TIMES AND DATE..TOOK OFF WORK WITH THE 4 HOUR WINDOW...PLUMBER NEVER SHOWED...ONE CALLED AND SAID HE'S 40 MINUTES AWAY AND HE NEVER SHOWED UP..CALL AHS EVERY TIME AND GOT NOOO HELP..DON'T USE THIS COMPANY! !!!
WORST homeowners experience I have ever had to deal with! I had to wait over a month to get my AC fixed and it was hot as hell! TERRIBLE CUSTOMER SERVICE!!!!!! ( takes hours just to get ahold of someone and every time you’re transferred to someone else it another 30min or so wait) Every time you call asking how much longer it’s going to take to get the part or fix the problem, nobody knows what’s going on or they refer you to the wrong business dealing with the labor and parts AND STILL TRY TO CHARGE YOU WHEN THEY'RE THE ONES WHO MESS UP! TERRIBLE COMPANY, EVEN THEIR OWN EMPLOYEES AGREE THAT THEY HAVE WORKERS WHO TRY TO SCREW YOU OVER. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE! Oh ya... Read More
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
