American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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i believe this was probably the worse customer service experience that i have had with any company
NO STARS So far my experience has been VERY POOR, AWFUL, HORRIBLE! It has been 5 weeks and my water heater still has not been replaced. 3 weeks passed before I was told that my water heater was under manufacturers warranty and that I was suppose to handle it and let them know when I had the new one. I was never told that it was under warranty or had to get it. I went through the roof and after sitting on hold for over an hour every time I call 2 more weeks have passed and they told me the contractor would let me know when they could fit me in. SATURDAY 7AM. I'm a realtor and have worked with many warranty companies. This is the worst so far. I met a repair man sent from another... Read More
They were quick to get me an appointment. That part went smoothly. However, I have a Carrier Infinity AC System. I understand that it is pricy to fix and most companies do not carry the part. So it took quite some time to get the AC fixed. That was not the issue. I had a two stage system. They replaced the part with a one stage system. I did not know they were doing that. It decreased the efficiency of my expensive AC System. I wish they would have given me the two options and allowed me to pay the difference to keep my better system. On top of that, the new, sub-par part required reworking some duct work which was entirely my financial responsibility. Bottom line it's... Read More
Patriot plumbing who is one of your vendors did not perform the job and made up the diagnosis... After requesting a second opinion the problem was resolved in their first trip unrelated to the original diangosis.
You need lots of patience with these people. I have three homes insured by them for the last two years. The phone wait times are ridiculous. I have waited 39 minutes and then the call just drops. But if you are going to renew they have someone on the line within 10 minutes.
Ordering parts is another nightmare. Nothing seems to be urgent including AC problems.
In one of my homes I waited two months for them to complete a plumbing problem.
I made the mistake of paying for the entire year so I'm now stuck with them until the policy term is up.
Looking for a new company. I'm also in total shock the scored so high.
DO NOT GO with AHS. They won't answer calls, keep you on hold forever. It's worse if you've given them your bank info because they can continue to deduct from your account. BE WARE!!!!! What's worse...not even the repair company will call back. Worst mistake I made.
DO NOT GO with AHS. They won't answer calls, keep you on hold forever. It's worse if you've given them your bank info because they can continue to deduct from your account. BE WARE!!!!! What's worse...not even the repair company will call back. Worst mistake I made.
Terrible waste of money! Do not pay them a penny of your hard earned money. I have had several problems just to get someone out here to look at issues not to mention the hour long hold times. Pay yourself the $60-70 a month and overtime you will have a good amount to cover any issue that happens. Majority of the time when I'd call to get something fixed, someone would show up (if they would show up) and tell me the reason they can't fix it. I still have a water leak, refrigerator leak and toilet that doesn't flush correctly. Plus I have to pay $100 to the person who comes out to tell me they can't do anything. Never again
Had my airconditioner repaired today. I live in California, so it is still quite warm. Great service. Repaired in a timely manner.
This company is horrible. Took 1 week to get a HVAC company to call to schedule an appt another 2 weeks out. Was told to find my own company and get reimbursed because they were overbooked and out of contractors. I wasn't reimbursed and the AC broke down again 2 weeks later.
Kina W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
Hi Christine if you still need some assistance in regards to your air conditioner reimbursement. Please send your complete property address to social@ahslink.com. Please put in the email subject line "Attention Consumers Advocate" and a representative will follow up. Thanks!
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
