American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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I would never recommend American Home Shield to anyone! It takes nearly 2 hours on hold to get substandard service. I called to have my refrigerator serviced in July and after 3 different companies, it's still not working! The supervisors refuse to speak with the customers or return calls. The incompetent repair companies that they contract lie on their reports. They give you the run around and aren't worth all of the money you spend. I am truly disappointed with my experiences with this company. I think you may be better off paying for repairs out of pocket instead of paying for the nothing you receive from this company!
I just canceled my coverage after year's of on-time payments, I called upon them twice and was denied because they said that the item wasn't covered (fine print)!!! Also the wait times on the phone are extremely long!!!
Been with them for about 3 years ,, started out great ,,then for some reason they went down hill ,, lots of confusion , tough to reach by phone takes an hour and half to reach someone,,, changing companies , New Jersey
Very prompt, and service professionals are just that, professionals! When they couldnt fix something they replaced it! Highly recommend!
It has always been super easy to request service online. The problem is that they don't follow through and if it's something simple they might get it done in a couple of weeks. If it's something complicated (like a refrigerator...) it might take six months or more....terrible company and every time something happens you pray for a good tech, otherwise your problem just became more complicated.
What it gives you is a peace of mind.
Many things, like A/C repairs are not covered to a very good extent, so count on shelling a lot of money out of your pocket.
Similarly, codes change constantly, and AHS does not pay for bringing your existing appliances up to code.
However, occasionally, it may be a good deal, for example replacing a spring on a garage door would cost you more than a $75 service call.
So, as I am saying, it's an insurance.
I called about a leak from my kitchen sink. Professionals were there within 2 days, assessed the problem, and replaced my sink. It never cost more than the $75 fee. It would have been closer to $300, without American Home Shield . I'm very happy with AHS.
Over all we are happy with the insurance product AHS provides. It's a solid substitute for a property manager. If you buy their policy understand: 1. The coverage amounts in your policy. For an air conditioning unit they are limited and will be less, possibly far less than the cost of replacement. You will also be expected to pay for the 'gas' or freon for any repair that requires gas recharge or replacement. Check the details of your policy. The sales pictures on the website could be misunderstood. 2. The company is automated and runs very efficiently from the website. So rarely will you have to call them. As a result there are few people to actually interact with. It will be... Read More
I was told that the insurance would only pay for the cheapest disposal out there. Therefore my new disposal would not be the same quality as the old one. I was offered an upgrade, either $70 for middle of the range, or $150 for one identical to the one that was insured. I opted for the middle, not having anticipated it would cost me any more than the $75 call out fee. The new one cost $130, so it appears you would only stump up $60 for the replacement. Where were you going to get a disposal for $60? Something reconditioned? Also. I have put high end appliances in my home, and insured them with you. If my Bosch oven breaks, will you only replace it with the bottom of the line... Read More
I called to order a repair for my bathtub faucet leaking and my toilet leaking I was assigned Freedom Plumbing to come out and do the repairs he showed up at the house walked around for 20 minutes took the flapper off of the toilet and did nothing and laughed when I called to the Home Warranty company to find out what the status of my claim was they told me that he filed for removing the toilet and putting in a new ring and also a new kitchen faucet and replace to the cartridge in the bathtub he did absolutely nothing I tried to call them back several times to tell them that he did nothing and requested a copy of the signed service request that was forged because I never signed anything... Read More
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
