American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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used twice so far and they are excellent. Timely, accurate and easy to contact
I've been with AHS for 13 years, and never experienced the lack of customer service that I'm currently experiencing. Waited on hold for over an hour to be told that the email informing me that my service is complete only really meant that the tech was there. On Sunday got a response from Facebook stating that due to a high volume of customer complaints, someone would get back to me in 4-5 days. I'm a couple days shy of being without a clothes dryer for a month. Also, my premiums and per visit copay continue to go up, despite using the warranty less than 10 times in 13 years. SO DISAPPOINTED. Couldn't figure out how to give 0 stars.
We called AHS regarding the problem with our refrigerator and received a phone number for the service company. An appointment was made right away with the company.
Very professional and on time.
We were very satisfied.
We have been with AHS with over10 yrs and have never had a negative experience with anyone associated with them. From the schedulers to the contractors, everyone has done more than expected.
I have used AHS twice in the past 3 months. 1 for A/C and 1 for a plumbing issue. Both service people they sent were very nice and knowledgeable. The plumbing was fixed (minor issue with the tank guts) and the A/C needed $1500.00 of uncovered repairs. I opted to take a cash in lieu of repairs for $350.00 (which I was not expecting) since the A/C was 18 yrs old and I needed a more efficient one anyway. I am happy with what AHS has to offer, and they seem to fair and customer service has been polite. I would highly recommend them to homeowners and /or landlords.
I am very much impressed with AHS and would recommend to anyone
I have enjoyed prompt and courteous service from vendors sent to me from AHS. I am pleased with my coverage.
An auto pay issue received attention in a timely manner and I'm hopeful the problem has been resolved.
We're pleased with our AHS home warranty. Its easy to schedule service, and while it may take a few service visits to get issues resolved, we've been satisfied with the service overall. I also like the discounts on air filters and newsletters.
Always so nice when you need home repairs - they are always so helpful and eager to get our problems taken care of!
When my water heater broke on a Friday afternoon, I used the AHS process to find a contractor to repair/replace it. The contractor I was notified to contact was Bay Mechanical, Inc. Their repair person came on the next business day, Monday. I called Bay to find out what was necessary to proceed and they told me they could not replace my 80 gallon tank, that I would have to accept a 50 gallon tank or purchase an upgrade to a commercial tank. Then they sent an email showing a quote for over $900 to "bring up to code" my plumbing so they could install the 50 gallon tank. The tank itself was apparently covered by AHS but I'd have to pay the entire $900+ out of pocket. I asked a local... Read More
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
