American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Your wait time on the telephone of 30 minutes to 1 hour for service is unacceptable for a company as large as you are. Having no call back service to me the customer is disappointing. Plus, charging the service call to my credit card BEFORE service is even given by a technician is in my opinion shady! I'm paying for a service not even rendered yet. Does that make sense? NO! I would not recommend your company to anyone at this point.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Nola, I sincerely apologize for the wait time that you have experienced, if you can send your information to us via social@ahslink.com, "attention consumers advocate" and we will be in contact you to look into this matter and follow up with you. Thanks
Horrible and terrible experience with AHS. Their call wait times are over 1 hour most of the time and their customer service is really bad. I am stuck with their contract unfortunately. I would never renew and never recommend this service to anyone.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
My apologies for the extreme wait time and the issues that you have experienced with your services. We would like to reach out to you regarding the issues that you have experienced. If you send us your contract number or property address and phone number by emailing social@ahslink.com, "attention consumers advocate", we will be in contact with you. Thanks
Expect to wait 30 to 1hr 20 minutes before talking to anyone. I called to have my dishwasher repaired. Paid my $100 and when someone came out they said they could not find a problem. He cleaned it and said try again. We did and it was still broken. Next time he still could not find the problem so he ordered a new mother board. Came back out ti install it but it still did not work. Fourth time he came out he passed the buck by saying that it was the hot water heater not delivering enough hot water. My sink is right next to the dishwasher and the water is so hot you cannot leave your hands under it for more than a few seconds. Four months later its still not fixed and company refused to... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Steve, Your feedback is important to us and we appreciate the time that you took to tell us about this issue. We would like to reach out to you concerning this matter. If you can provide us with your contract number or property address and phone number by emailing us at social@ahslink.com, "attention consumers advocate", we will be in touch with you regarding this matter. Thanks
Horrible horrible experience with AHS. Believe all the negative comments given. It’s all truth. I’m soooo tired of writing and voicing my complaints about this company. They lie to you. They take your money and then it’s not covered. It’s a sad sad joke. I’m looking for another home warranty company.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Emily, I apologize for the inconvenience that you have experienced with your services. If you can provide us with your contract number or property address and phone number by emailing social@ahslink.com, "attention consumers advocate", we will be in contact with you. Thanks
Absolute horrible experience working with American Home Shield. Customer service requires 1/2 to 1 hour wait almost every time we've called. Customer service reps are rude, dishonest and caught in multiple lies. Initially they reported to my wife our heat pump would not be covered. So, we paid two different companies to take a look and give quotes. Both said we needed the entire system replaced as both (outdoor and indoor) units are failing. Second company found a leak in the outdoor unit and fixed the leak. Our electric bills continued to be $8-$9 per day! So I contacted American Home Shield, and guess what, our heat pump is covered! So their company came out to look, found another leak... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Patrick, All feedback is important to us and we appreciate the time you took to tell us about your service experience. We strive to provide excellent services for our customers and regret the experience that you have had.
Plumber chosen by AHS caused over $6,500 damage to our floors. Plumber appears not to have had either insurance or funds. Numerous efforts to contact AHS were ignored. Collecting fees is their main customer concern. Never received direct contact of any kind. Improper installation was verified by another plumber sent by AMH a
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Valentina, If you can provide your contract number or property address and phone number by emailing us at social@ahslink.com, "attention consumers advocate" and we will be in touch with you. Thanks
Purchased AHS in 1994 and for 15 years had a perfect working relationship. However, I am in my fourth month of dishwasher resolution and have made decision to discontinue AHS service. Complacency, redundancy, and incompetence mindset is AHS's new philosophy. Unless you want to spend hours on hold (4 1/2 hours on hold in 2 day period) and willing to aggressively pursue repair resolution, avoid the headaches. Many other home warranty companies out there, some offering financial incentives. After dishwasher repair (hopefully b4 thanksgiving) GOOD RIDDANCE AHS.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Gail, Please send us your contract number or property address and phone number by emailing social@ahslink.com, "attention consumers advocate" and we will reach out to you regarding a resolution to this matter. Thanks
"What a Horrible Company" Spent three hours on hold, don't purchase a policy from them. They refuse to fix my problem.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Bob, If you can provide us with your contract number or property address and phone number, we will be in contact with you regarding this matter.
First time I used AHS, it was for a water heater repair, they had to replace it. It took a little longer than it should have, but was replaced and contractor was good. Just had a problem with the refrigerator, contacted AHS, the next day a repairman was there to check it. Was not sure of the problem, did not hear from him, so I called 3 days later and they told me it needed a compressor and they had to order it and it would take over a week to get. Give me a break, it is a Frigidaire, very common and I live an hour and a half from Vegas. The refrigerator is only 1 1/2 years old, should not need a compressor. Finally got the compressor, came to fix it and fixed something else, it was not... Read More
By far the worst company I have ever dealt with. They send incompetent repair people who are either not certified for the brand of appliance they are repairing or simply don't diagnose the problem correctly. Took 5 service calls and 32 days to repair my refrigerator. Told me my dishwasher was not cleaning the dishes because I was not using a rinse aid. (Took 3 service calls to repair). When it came time to replace my HVAC unit, they were either dishonest or totally incompetent, gave me 3 quotes with a higher price each time, long list of items not covered, and tried to sell me 12 pounds of refrigerant (at about $100 per pound, not covered by the policy) when the system capacity was about... Read More
Top Rated
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
