American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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American Home Shield has been a nightmare. Just know that if you get service and have to make a claim, allow 40 minutes to wait on the phone. If you want your situation elevated , if you're not happy with the way a representative is dealing with your situation, a lot of the time they will not give you a supervisor. You could have many, many companies coming to your house for one issue, and they still will not replace it. I did have my washing machine replaced after having to stay on top of them.. They do not seem to care. Their customer service is the absolute worst.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Quintina, Your feedback is important to us and we certainly regret the experience you've had with your services. We strive to provide excellent service to our customers and we sincerely apologize for the issues that you have made us aware of. If you have any future issues with your services please let us know by sending us your contract number or property address and phone number to us by emailing social@ahslink.com "attention consumers advocate" and we will be in contact with you. Thanks
Be careful!!! American Home Shield (AHS) doubled my premium without any explanations, even though I have been with AHS for more than 10 years. I am very frustrated that the way they treated the loyal customer.
PS
AHS also do not let me submit the negative comments by preventing me login!!!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Anita, We would like to reach out to you concerning this matter. Please send your contract number or property address and phone number to social@ahslink.com "attention consumers advocate" and we will follow up with you regarding this matter. Thanks
Add my name to the list of people who are frustrated with their lack of communication. They charged me $75 for a service call that I cancelled and there is no way to get in touch with them. No reply other than an automated twitter and facebook response and no phone contact with hold times beyond 30 minutes. I wonder how I can cancel other than stopping payment on my credit card which I am about to do.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Mike, Thanks for making us aware of this issue. If you can send us your contact information via email to social@ahslink.com "attention consumer affairs" we will reach out to you regarding your concerns. Thanks
This company is beyond terrible!!! I am done with them. Service person has been out three times since, Nov. 6th, and my dishwasher is still leaking. The dishwasher is 21 yrs old, it is obviously not fixable! It should be replaced. They guarantee replacement if the appliance is not able to be repaired. Another thing is that each time you call, you wait at least an hour or more before you get to talk to someone. AND, if the service person has to come back, you wait a week or so before they come back. I think that Ihave been patient enough. After three service calls, I am still without a properly functioning dishwasher! If you are wise Do Not purchase a service warranty from this... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Barb, We would like to reach out to you regarding this matter. We certainly apologize for the inconvenience that you have experienced and would like to look into this situation. Please provide your contract number or property address and phone number to us by emailing social@ahslink.com, "attention consumers advocate" and we will be in contact with you. Thanks
Don't bother if you would like good customer service. CANNOT get through to anyone on the phone without a looooong wait. I spent 30 minutes waiting for billing and then they told me they would transfer to someone else with my issue. Another 30 minutes. Do not expect them to reply through their e-mail system or postal mail. The WORST OF THE WORST in terms of customer service. Quite satisfied with American Home Warranty. Better rates and customer service.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
I apologize for the long wait time that you have experienced. Please provide us with your contract number or property address and phone number by email at social@ahslink.com, "attention consumers advocate" and we will be in touch with you. Thanks
AHS is a good Home Warranty Company but it has allowed certain Contract Vendors to give Company bad rep. I submitted Service on Microwave Range 11/14/17 and still hasn't been replaced or repaired as of 11/26/17. The Service time for this item is unbelievable and Customer Service hasn't been great with AHS.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Great feedback, Stephanie!. Thanks
I Gee AWFUL SERVICE!!!!!! I have never had such a negative experience!! I was wondering if this was a legitimate company. My heat went out, called to report the problem and told that wait time was 1 hour. After waiting, and given a service person, I waited all day waiting for him to show, finally I called him. He told me that I wasn't in his serving area, and that AHS said they would call me. No one never contacted me. Called back, waiting another hour, then told that my order was in cue waiting to locate a technician. I asked for a supervisor, was told it would be 24 hrs, which I never received a call from. My heat went out on Sunday and I was assigned a service person on... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Inez, I am sorry to hear about the issue that you have made us aware of. We would like to reach out to you regarding your concerns. If you can provide your contract number or property address and phone number to us by emailing social@ahslink.com, "attention consumers advocate", we will be in touch with you. Thanks
Your service is horrific, I am putting in a dispute with my credit card service because I have tried to contact you for over one month and complain about your service, Hold times are ovr 2 hrs and no one picks up. Put in request to fix my stove and was told it would take 3 weeks to look at, So I cancelled this request and had someone come out the same day for 69 dollars and purchased my own stove. You have no email address and the only way to contact you is by phone. I have been on line for hours and finally found this platform.
Cancel my contract immediately, 54 cypress bridge place , bear Delaware. Ypu have no idea how to do business
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello David, I am sorry to hear this and certainly apologize for the inconvenience. Please send us your contact information by emailing social@ahslink.com, "attention consumers advocate" and we will assign a representative to reach out to you. Thanks
There is now way that American Home Shield is a 10/10 company. The complaints against them and their vendors paint a vastly different picture. In fact the comments here are negative too. The vendors they choose for warranty repairs are hated too. The common theme is that the warranty work was denied due to a report from the vendor. I have caught several vendors falsifying reviews too. I documented at reviewfraud (dot)org too. I even found a fake review for AHS too. Twitter is filled with countless complaints of lack of service too.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, If you provide your contract number or full property address and phone number to us by emailing us at social@ahslink.com, "attention consumers advocate" and we will be in contact with you regarding your concerns. Thanks
Horrible. The worst company ever. Super weak customer service. All these excellent rates are fake. don't believe it. Don't waste your time and money.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Sanaz, We would like to reach out to you concerning this matter. Please send your contract information to us via social@ahslink.com, "attention consumers advocate" and we will reach out to you regarding your concerns. Thanks
Top Rated
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
