American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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You can now expect to wait over an hour and 15 minutes to get a call and often when it hits the 1 hr and 15 minute mark the phone auto disconnects meaning. I spent 4 hours on the phone one day trying to get a repair. The man they wanted to send me had dinged up my refrigerator previously after taking it out of the rental home without even asking me. AHS said they are not responsible for what their service people do - you have to contact the service people to get any money for their damage. Then they tried to send him again and I told them that he is NOT licensed with the city which is a requirement or the county and I didn't want him. They insisted he was the only one they had in... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, We certainly apologize for the issues that you have experienced with your services. If you send you information to us by emailing social@ahslink.com, "attention consumers advocate" and we will be in contact with you regarding your concerns. Thanks
The company number is not listed on AHS web site. The customer service system is very poor. All business need to call in your company to check on your business. If you dont wish to wait over hr to speak with agent or Service Rep how do you think your customers feel? The AHS needs to have a service rate on every company that goes out to a persin home or business after sevice. A follow-up call and email needs to be requsted. This is how customers will stay bcz we see a concern. The best business is word of mouth and internet. If you need help hire More customer staff. One thing I did a request on Sat and didnt get contact until Monday 6pm. She was unsure about customer service. This was... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Andrea, We certainly apologize for the wait time and the issues that you have experienced regarding your services. Please provide your account number or property address and phone number to us by emailing social@ahslink.com, "attention consumers advocate" and we will be in touch with you. Thanks
On December 2 I called about repairs for my clothes dryer and dishwasher. I was given a date that a repairman would arrive on December 6 between 1 and 4 (hardly near the 24-hour claim that's been touted). By 4 pm on the 6th no one had arrived and so I called AHS and they tracked down the repairman, who then said he would be at my place shortly, and arrived at 4:30 pm, in not a very good mood at all. AFter inspecting both appliances he said that he would have to order parts and he should be back on eithe Friday the 8th, or Monday (today) the 11th. I really didn't expect him on the 8th, but then toay I heard nothing from him. I left several messages on his voice mail asking him to call with... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Kenn, I certainly apologize for this situation. We will assign a representative to reach out to you concerning this issue. Thanks
My furnace couldnt be looked at for 4 days and when the technician found an animal nest he couldnt simply take it out and restart the system because he said it wast covered under warranty. When I called to complain the "customer service rep" told me to do it myself and hung up on me. Took almost an hour of holding and he hung up on me. I have canceled my service with them and will do more research before deciding on my next home warranty service. This site gives them 5 stars. Who is paying for that?
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Paula, Your feedback is important to us and we apologize for the experience that you have had with your services. We would like to reach out to you regarding this matter. If you can provide your contract number or property address and phone number to us via email at social@ahslink.com, "attention consumers advocate" and we will be in touch with you. Thanks
Terrible support and customer service. Average wait time to get to customer service is 1 hour! They have no accountability internally and no system in place to weed out the bad or poor service contractors. Average time to get something fixed like a dryer belt is 30 days! You might save money over the competitors but you will pay for it in frustration and poor support when it matters most. You cannot count on these guys hold contractors accountable and provide you with a solid service.
PROS: Cheaper than others
CONS: POOR SERVICE, 1 hour call center wait times and unprofessional vendors.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Anthony, We would like to reach out to you to regarding the experience that you have had with your services. Please send us your account number or property address by emailing us at social@ahslink.com, "attention consumers advocate" and we will be in touch with you. Thanks
I have had this service and been happy and purchased several policies for my clients BUT not good lately...as a Realtor I have reason to refer and purchase policies...I have spent hours on hold waiting just to be cut off after 2 hours of waiting. than I made a request for dishwasher repair in October and never heard so made another request and got a not with guys name and #, he did not call but I finally called him and he was quite short on the phone, apparently he works alone and had he said like 300 people waiting...From the reviews I am reading your falling short of your 4 star rating. I am to say the lease disapointed. I even called your sales rep and he did not return my... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Peggy, I apologize for the wait time and the issues that you have experienced with your services. We will assign a representative to reach out to you regarding your concerns. Thanks
We contacted you (after waiting over a hour on hold)before AHS us to repair man being sent out. We were told on phone and via chat yes garage spring was covered. For you to contact repair company after they sat on hold another hour that it was not. I am yet again sitting on hold to get issue resolved. Mean while my husband has contact the attorney general in my state and companies!!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Amy, We would like to contact you concerning the issue that you have made us aware of. Please send your contract number or property address and phone number to us by emailing us at social@ahslink.com, "attention consumers advocate" and we will be in contact with you. Thanks
This is the worst Company to do business with. Do not buy their service. Had 06 contracts, and had one service for A/C, cost me big out of pocket. I sold a house and they wanted me to pay an early termination fee. I did canceled out 05 contracts for poor customer service and plan is out to help shady contractors. One home A/C replacement was going to cost me $1200.00 out of pocket plus the yearly contract for $350.00. Stay far from AMERICAN HOME SHIELD.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Vincent, I am sorry to hear that you are not pleased with your services. We would like to follow up with you regarding your concerns. If you can provide your contract number or property address and phone number to us by emailing us at social@ahslink.com, "attention consumers advocate" we will assign a representative to follow up with you. Thanks
SCAM SCAM SCAM. Twice they've sent people unqualified to work on the appliance in question. Said they would not charge me and then they did TWO WEEKS LATER when I was less likely to notice. After a half hour on the phone, they said they will reimburse me in 2 weeks. I'm white-hot with anger.
It's a worthless plan as it won't reimburse for emergency repairs and god knows, you're not going to get quick service through them. It has taken me between 30 minutes to AN HOUR to reach someone by phone.
Save your money. You'd be better off buying lottery tickets with the money they charge for a warranty.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Patricia, Please send us your contact information by email to social@ahslink.com," attention consumers advocate" and we will be in touch with you. Thanks
they are terrible! 50 minutes on hold for customer service! 2 weeks to repair a clothing dryer!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Jan, My apologies for the extreme wait time. We would like to reach out to you regarding your concerns. If you can provide your contact information to us by email to social@ahslink.com, "attention consumers advocate" we will follow up with you, as soon as possible. Thanks
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
