American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Worst customer service!!! called 3 times only to be on hold for over 2.5 hrs each time, finally on 4th call and 1 hr on hold "agent" said she could not help me...i asked for a manager and was promised a call back within 24-48 hrs by a manager...its been 7 days no call back. I had made 4 on-line service requests since October for the same problem, no one has shown up or called. Since this is my pool, more damage is being created due to failure of AHS not responding!! This has had a domino effect on the rest of my pool equipment...very upset. its to bad because they use to be good...Next stop, B.B.B and social media!! BOTTOM LINE A.H.S. Does not care anymore!!! UPDATE....After... Read More
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Shad, If you can provide your contract number or property address and phone number to us by emailing social@ahslink.com " attention consumers advocate" and we will be in contact with you. Thanks
I would absolutely never recommend these guys. Their customer service is hit or miss but EVERY time I've called I've had to wait half an hour at a minimum with an hour and a half at the upper limit. On top of that, I've had my call dropped immediately after waiting so I have to start over. They have no way to supply details about the fix required. For example we have a bathtub that needs a leak fixed. But the leak is NOT a plumbing problem, it's a fiberglass problem, which requires a different company to make the fix. But the only way to get the right company is to call and wait for an hour on hold and hope you get the phone quick enough when they do finally pick up or they hang up... Read More
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Daniel, We would like to reach out to you regarding this issue. Please send us your account number or property address by emailing social@ahslink.com, "attention consumer advocate" and we will be in touch with you. Thanks
This company is an absolute joke! We got our home warranty in, I believe, May. Our dryer broke down at the end of October. My husband called AHS and we received a call from Josh's Appliance Repair in Mulvane, Kansas, within 3 days. He scheduled them to come out after 4, because I wouldn't be home from work until then. The repairman said that was fine, and scheduled us from 4-6 the next day. At 3:30pm, he called my husband to let him know he was sitting outside our home. My husband told him (again) that I wouldn't be home until about 4:10, to which he said that was not a problem. At 4pm, he called my husband back. He was at work, on the phone with a client, and couldn't answer his cell... Read More
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Sherri, I am sorry to hear about this issues that you have experienced with your services. Please send us your contract number or property address by emailing social@ahslink.com, "attention consumers advocate" and we will be in touch with you. Thanks.
Getting hold of them is a nightmare. Took over 45 minuets (twice) to get through and they told me that the contractor has not yet submitted their info and the cant do anything. My heating system is not working and it is the winter. They go with the least expensive option and it often does not fix the issue. This is the third time trying to fix this issue n
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Taizoon, We sincerely apologize for the issues that you have made us aware of. If send your contract number or property address to us via social@ahslink.com, "attention consumers advocate", we will be in contact with you regarding your concerns. Thanks
This is my third year with AHS and have had 3 claims with all three settled quickly and satisfactorily.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Great feedback, Edward. Thanks!
On the phone now for 49 minutes and counting which is almost always the case customer service worst ever!! If hold times always this long seems simple..... add more people!!!
I only stay because I keep thinking things will improve shame on me!! This will be the last thing me!!
I think it is interesting that rating on line are all really good but if you actually read comments every one is horrible from beginning to end. Anyone reading this do yourself a favor and DO NOT CHOOSE AHS!!!
PS now at 54 minutes on hold really.....
Now to submit this comment I have to rate from 1-5 stars will not allow zero stars so have to chose 1star when actually I would rate negative 5stars!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jessica, I certainly apologize for the issues that you have made us aware of. We would like to reach out to you concerning this matter. Please send your account number or property address and phone number to us by emailing social@ahslink.com, "attention consumers advocate" and we will be in touch with you. Thanks
My complaint against American Home Shield (AHS) stems from a recent service call at my home to correct a plumbing system issue. I have an American Home Shield policy that covers both appliances and systems, and on December 8, 2017, a service technician was dispatched to my home to address an upstairs shower issue where I previously had adequate water pressure that slowed to little more than a trickle that resulted in an inability to use the shower. This change in water pressure in the shower was isolated exclusively to this specific bathroom shower as the water pressure in the rest of the house was fine. The plumbing technician diagnosed the problem as debris that had built up in the... Read More
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Peter, We would like to reach out to you concerning this matter. If you can provide your contract number or property address and phone number to us by emailing social@ahslink.com, "attention consumers advocate", we will assign a representative to reach out to you regarding this issue. Thanks
Quite unresponsive customer service and terrible choice of contractors. I set up an appointment to have an appliance fixed. I confirmed my appointment at least twice, but nobody showed up. I called the contractor and was informed that my window had been changed. No call, no explanation, no nothing. The best they could do was to reschedule my appointment to the end of the next week. No apologies, no understanding that I had to skip a day of work and that I have to pick kids at school -- nothing. I called AHM to make a complaint and have been on the telephone for over 25 minutes now. Waiting time to talk to an operator is approximately 35 to 40 minutes.
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Fabi, My apologies for the issues that you have experienced with your services. We would like to reach out to you regarding your concerns. If you can provide your contract number or property address and phone number to us by emailing social@ahslink.com, "attention consumers advocate", we will be in contact with you regarding this matter. Thanks.
Having read the complaints against AHS I see one recurring thread, bad customer service reviews followed by "give us the information and someone will call you". What I don't see is any interest in providing better customer service. Having experienced long delays on the phone myself I can see that there is a real problem with AHS.
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Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Dan, thank your for providing feedback about your services. We appreciate the opportunity to improve our customer experience. If you are in need of assistance, please let us know by emailing your contact information to social@ahslink.com, "attention consumers advocate" and we will be in touch with you. Thanks.
I am writing this as this is the worst company that I have ever had to deal with. I have dealt with with them on numerous occasions and it is unbelievable. I have tried to call in and will be put on hold for over an hour and a half and then disconnected (this is the second time) I have tried to go on their website when I couldn't get through by phone only to find out that I have an open service request which I don't. When I can get a service call returned it has taken 3 days for them to get back to me when I was informed from the beginning that I would always get a call back within 24-48 hrs. The company they use All Brands Appliance is always closed and you can not leave a message.... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Patti, We would like to reach out to you regarding your concerns. Please send us your contact information by social@ahslink.com, "attention consumers advocate" and we will be in contact with you. Thanks
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
