American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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This company is terrible, wait time on the phone for customer service is 45 minutes to more than an hour and on top of that they tell you what to do and don't make note of it, keep away!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jean, My sincere apologies for the extreme wait time that you have experienced. We would like to follow up with you regarding your concerns. Please send your account number or full property address and phone number to us by emailing social@ahslink.com, "attention consumers advocate" and we will be in touch with you. Thanks
This company is terrible, wait time on the phone for customer service is 45 minutes to more than an hour and on top of that they tell you what to do and don't make note of it, keep away!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Jean, Please send us your contact information by emailing social@ahslink.com, "attention consumers advocate" and we will be in contact with you. Thanks
Laughable that American home shield is rated #1. First off every time you call ahs for a problem you are charged a 100 dollar fee. So if you call for a water heater that blew and needs replacement they charge you 100 dollars to send out a low rated company who tries to tell you that a 10 dollar piece of copper pipe is a modification and requires an additional 75 dollars for a part that is supposed to be covered in the install. Ahs agrees even though their policy states it covers all parts and labor. No modification just a replacement of a necessary connection to a water heater as per usual install requirements. Not to mention the technician they sent out stole the hot side connection hose... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, We would like to reach out to you regarding your concerns with your services. Please provide us with your contract number or property address by emailing, social@ahslink.com, "attention consumers advocate" and we will be in contact with you. Thanks
I was surprised at their policy. I purchased a 3 year policy and immediately paid it in full for all years After 2 years I needed my first repair. I called them and was told the first three months of every anniversary, my benefits are reduced to $150 maximum. The technician that came to assess the repair, took the service fee and never came back to finish the job and did not return my calls. I contacted Home Shield and got no satisfaction. I got someone else to finish the job and now American Home shield refuses to reimburse me. I do not recommend this company at all.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, If you can provide us with your contract number or property address and phone number by emailing social@ahslink.com, "attention consumers advocate" and we will look into this matter and follow up with you. Thanks
Don't waste your time calling in to request service. Not only will you wait forever to talk to someone but they will tell you something is covered and then when the technician arrives he tells you it isn't covered. This has happened more than once. Calling AHS will waste a lot of your time.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Terry, I am sorry to hear about the experience you've had with your services. Please send us your information by email to social@ahslink.com, "attention consumers advocate" and we will be in touch with you. Thanks
Horrible company. I am really not sure how they are getting all these positive reviews. We have been using them for a few years, and have never had claims without issues. First, to reach them you have to be in the phone for an hour (no exaggeration). Then many of their contractors are worthless. The problem never gets fixed in one time. They try to delay the second visit so that it appears that a new ticket is required and we pay the deductible again. They charge the deductible before the visit so if the problem is not fixed you cannot get out. We are ready for a change now, I am going to find another agency and move.
Horrible experience with them.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Syed, I apologize for the issues that you have experienced with your services. If you can provide your contact information to us by emailing social@ahslink.com, "attention consumers advocate" we will be in touch with you. Thanks
Good Concept HORRIBLE product! Possibly the worst customer service I have ever experienced. I have left maybe 5 reviews in my life but could not let this one slide. Can you live without your hot water heater for 2 1/2 weeks? Can you live without your dishwasher for three months? Can you wait two weeks for a plumber who never returns your call? Can you hold for 45 minutes to over an hour every time you call for resolution? I have done everyone of those things and more!!! Not worth the money.....save it and repair yourself. You will loathe this company before you get one repair completed!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Rebecca, Your feedback is important to us and we appreciate the time you took to tell us about your service experience. We strive to provide an excellent service and regret the experience you've had. If you provide us with your contract number or property address and phone number by emailing us at social@ahslink.com, " attention consumers advocate", we will reach out to you regarding your concerns. Thanks
Can't believe the excellent rating AHS is showing!! It is the biggest mistake I ever made, signing with them. When I call for service, just to talk to a rep I have a half hour wait time. Took an entire morning just to make an appointment. Trying to cancel my contract was another nightmare! Paying $100 service fee is outrageous, just to fix a minor issue that took 5 min. to fix. DON'T DO IT, NOT WORTH IT!!!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Alice, I am sorry to hear about the unpleasant experience that you have had with your services. We would like to follow up with you regarding your service experience. If you can provide your contact information to us by emailing social@ahslink.com, "attention consumers advocate" we will assign a representative to reach out to you regarding this matter. Thanks
Horrible! Horrible! Horrible! After the contractor came to our home for plumbing leaks we heard nothing for three weeks. Made 3 different calls to AHS and waited over 40 minutes each time (today) to finally get in touch with someone who could help. Rude customer service. After the first call they told me that the contractor had never submitted information regarding our leaks to them. OKAY? I requested that we not have the same company return to our home. An hour later we receive an email saying that THE SAME COMPANY would be contacting us to set up a return visit to our home. Moments later we receive an email stating that the word had been completed and my bank account was... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Nico, We would like to reach out to you regarding the service experience that you have made us aware of. If you can provide us with your contract number or property address and phone number by emailing social@ahslink.com, "attention consumers advocate" and we will be in touch with you regarding this issue. Thanks
First of all the call wait time is over one hrs wait now who in there right mind would want to wait on a phone for over one hour listening to dumb music not even on speaker phone would I wait so I called and pressed number 4 which is other billing question and they helped me and it only took 15 mins on hold . Anyway my gripe is I have a glass shower handle and over the weekend I had lots of company and a few relatives stayed the entire weekend, well the shower glass non was accidentally broken in several pieces and they expected me to save all the broken pieces and figure out a better way to turn on shower other then using vise grips, or not use the shower at all until they got here to fix... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Robert, If you can provide your contact information to us by emailing social@ahslink.com, "attention consumers advocate", we will reach out to you regarding your concerns. Thanks
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
