ADT Home Security Review
ConsumersAdvocate.org
249 Customer Comments & Reviews - see all comments
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ADT is a leading provider of security, automation, and smart home solutions serving consumer and business customers through more than 300 locations, 9 monitoring centers, and the largest network of security professionals in the United States. The company offers many ways to help protect customers by delivering lifestyle-driven solutions via professionally installed, do-it-yourself, mobile, and digital-based offerings for residential, small business, and larger commercial customers. ADT is located in Boca Raton, Florida. For this review, we will be focusing exclusively on ADT's professionally installed residential home security systems.
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Customer Comments
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Adt endangered my life! 2 years of paying an system didn't work. Agents laugh at me a disabled elderly man an couldn't even tell me how to use equipment. There technicians tell me operators are idiots an operators tell me technicians don't no what their doing as proven as repeat visits for incompetent. BUT operators laughing at me trying to get ambulance an system not working as well as one honest operator telling my system never worked!! Adt endangers peoples lives an should be shut down
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I was previously a customer of ADT, cancelled and had a salesman cold call me after that. He knocked on my door and I said, “Thanks for stopping by but I’m not interested.” He continued telling me how important it was that I buy from him. I declined again. He continued further so I told him to stop talking to me and leave my property. He bowed up, lunged toward me and said, “I’ll talk to you whenever I want!” It only got worse with him physically threatening me. I was preparing to put him on the ground and end it before he stopped coming toward me and backpedalled toward his car. This ADT salesman was a loudmouth punk. I’ll never even consider dealing with ADT again and I... Read More
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I regretted installing this system within a month. By, then, you are outside the ability to cancel without paying a fee. Otherwise, you are required to pay 75% of what is left of the contract. Installation of the cameras was a nightmare as two did not work and the tech told me he would return at some point to install them. In the meantime, he closed my ticket and ADT wanted the full purchase amount of the two cameras and refused to roll them into the contract. It took about three phone calls to various people to get this resolved. I have had issues with the cameras not recording motion events. I have tested them and they would not capture me. Each time this happens, they want to send a... Read More
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So disappointed in this company. I used to like them but lately you can't even get a tech that knows what they are talking about. They have dumped their old partners and are 'reorganizing' as per the tech who told me I have to pay them $1200 for a new system and double my monthly cost. This after just calling for a new CO2 detector as mine went bad. My system is 7 years old so No. Not going to happen. That is not the way to treat loyal customers. On here looking for a new provider.
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After 7 years of being a loyal customer, today, ADT advised me I need to replace my entiire system at a cost of $1200 and double my monthly bill. I called because the CO2 detector went out. I am so disgusted. What an awful business model. And to think I used to brag about how happy I was with them!
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Do not sign anything from ADT.
Once you sign, you are there's for three years.
This pays for all equipment and heartache from dealing with customer service that shows they do not care.
Be careful with this company.
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Do not sign anything from ADT.
Once you sign, you are there's for three years.
This pays for all equipment and heartache from dealing with customer service that shows they do not care.
Be careful with this company.
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After 15+ years I am now trying to terminate my service. I am not having any luck. I had my system updated to the newer system and apparently one or more of the new sensors is faulty. All my attempts to have a service rep come and replace/ repair the unit/s they installed has failed because I am not paying a service call charge fo something installed less than a year ago. We were gone or two months so we only found out upon returning. Our children said the system beeping began the week we left so it was only 5 months old when the problem began. The tech told us to replace the battery. We are 10 dead batteries into it now and I am not replacing anothe battery. I am very... Read More
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To whom this may concern: We phoned in to possibly get a camera that we could use to allow us to have a better view at night. On 9-13-2022, we ended up with the Nest products which consists of a camera and a doorbell camera. Thus far we are happy with the new edition. However, we have a Pulse camera in the driveway that is inoperable. This camera which is fairly new was operating fine, and of course it doesn't integrate with what is now in place. Our reasons for contacting you is to possibly get a complete system. Our driveway has not been monitored in over a week and that is a real safety issue for us. We called the technician after he left and asked what happened. He said that the Pulse... Read More
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You need to stop the autopay a few months prior to closing account or they will continue to bill you for several more months.
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Our Partner
Home Security Systems Starting at $28.99/Month
- Real-time video surveillance from virtually any device
- Offers the latest Google Nest* products: Nest Cams,* doorbells, sensors & more
- Smart home automation & life safety products
- 24/7 alarm monitoring
- Professional installation
