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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,208 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States. They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits. They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage. With no term benefit limit set, the company has no caps to their coverage claims. As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage. For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website. In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement. The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract. After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services. In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA. In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4208 Customer Comments & Reviews

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Carol A
8/13/2018
I started with Select Home Warranty a year ago and my contract expires next month. it seems that I will be renewing my policy tho as I have had good experiences with them. I live in AR and my house is not that easy to find. I am happy that in the past year, Select has proved themselves that they can accommodate and resolved my issues real-time. The technicians /contractors I have worked with from Select never missed any appointments and they were always on time. Impressive aren't they? So renewing my policy with them is something that I look forward to.

T
Tracy
8/10/2018
I am giving SHW a 2 because you will find the people you talk to curtious and helpful. But when you need to use the warranty service you will find the experience a little different. The problem is not with the customer service reps but with SHW business as a whole. I know that sounds confusing so let me give you a brief example. My AC went out this year and that is a concern because my husband has a heart condition. So I called SHW and was given connected to a contractor. Then the problem starts. The contractor informed us that he no longer works with SHW. By the way this was the 3rd time this had happened to us. So we called back informed the Customer service rep of the problem... Read More

J
jonathan r
8/10/2018
i had another home warranty co. and they were good i feel this select home warranty will be better the sales person was very confident it would be

M
mark c
8/10/2018
They dont seem very organized at all. Forgot dates and payments. They also dont respond very fast.

James C
8/10/2018
I just became a member of Select Home Warranty today and so far it's been a very positive experience. The Sales person I spoke with gave me confidence that I'll receive very good service. My daughter and her husband has this service and is pleased so far.

N
Nancy J
8/10/2018
I called to get information about my new home warranty. He was polite but as soon as I declined to pay for the the plan up front( I chose monthly) he rushed me off the phone.

Marilyn M
8/10/2018
once I finally received the form to sign everything else went smoothly.

Marlene V
8/10/2018
Placed a phone call and person was nice and helpful. My issue turned out to be something that wasn't worth fixing, so I was given a credit toward the purchase of a new one. I thought that was a fair thing to do considering I was trying to have them repair my ceiling fan. No other issues at this point.

R
Rosland M
8/10/2018
I bought this house in 2014, and my sister advised me to get a policy with warranty companies to cover my appliances and home systems. At first I told her that I used to have a policy with a warranty company and I never had a successful claim with them. But my sister insisted and told me to get a plan with Select Home Warranty. She has Select and she wants me to try it as well. So to make the long story short, I called and signed up with them. I initially signed up for a Gold plan, just for a year just to make my sister happy. But even before that 1 yr contract expires, I called them back to upgrade my plan to Platinum and made them renew my contract. Why? In that 1 year period, I... Read More

Dale L
8/9/2018
I just started so we will see. Hopefully they will come through. Had to ask for my policy number three times

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