Select Home Warranty Review
ConsumersAdvocate.org
4,208 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.
They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for Select Home Warranty
4208 Customer Comments & Reviews
Loading Reviews ...
I had the seller of my house pay for this home warranty. It seems to be a very good one. The only problem (which probably is not that of the company's) is that I assumed that it would be active as soon as I bought my house but it went into effect a couple of weeks or more later. Probably bad communication between buyer and seller and real estate agents but I did not receive anything from SHW showing me that I was being covered, proof of coverage, etc.
This is the first time I've used Select and I'm not sure whether or not I'll stay with them. I checked the rating for all home warranty co's I could find and Select was said to be first and so on. I called and purchased a 3 yr plan including additional coverages such as pool and others. As of yesterday I had to call in 3 repairs, for appliances that should not have problems for years but it is what it is. When I called in all 3 claims, the rep was very courtesy and professional. It was a long process and all was fine, until I got an email from Select advising that they did not cover clothes washer dispenser or repair them. Unfortunately, either I or the rep miscommunicated and I was... Read More
The service representative I talked to was awful. I asked her (on the 3rd call to them) why they would only pay for the part and not the labor to repair my refrigerator. She referred to section 9 of the policy agreement which only references cases where the appliance was misused or poorly maintained... neither which applied in my case. She then referred me to section 8. Section 8 states that installation would not be covered if the appliance had to be replaced. But they're not replacing the appliance. They are only repairing it. When I challenged her on these responses, she totally ignored my questions and dismissed my concerns. So for every part that needs to be replaced on any... Read More
I AM NEW TO SELECT HOME WARRANTY (3 MONTHS) AND REGRET I GAVE THEM MY $700 FOR BOTH MY HOME AND MY MOTHER'S. FIRST I NEVER RECEIVED A WELCOME PKG., NO INFO. ON HOW TO SUBMIT A CLAIM, POLICY NUMBERS, WHAT IS COVERED AND EXCLUDED, ETC..!! THE FIRST TIME I NEEDED YOUR HELP I LEARNED MY GARAGE DOOR SPRINGS ARE AN EXCLUSION! I HAD TO PAY CLOSE TO $300 OUT OF POCKET WHEN I THOUGHT I HAD BOUGHT A WARRANTY! NO EXCLUSIONS WERE MENTIONED UP FRONT, DURING THE SALE !!! WHEN I ASKED TO CANCEL THE WORTHLESS WARRANTY YOU TELL ME, AFTER PRORATING, PLUS $75 CANCELLATION FEE, FOR EACH HOME ,YOU'LL KEEP CLOSE TO $400 OUT OF $700, MORE THAN HALF!! AND I HADN'T RECEIVED ANY SERVICE YET!! I... Read More
I have been with Select Home Warranty for a couple of years now and I can say that they are very helpful and professional. I am an old lady and so as my appliances so I decided to get a plan with Select on 2016. My husband died a year ago and since then, I became dependent with SHW and its team. I have had several claims all of which were handled very quickly. Select's people are very prompt, respectful and kind. Thank you always Select!
The worst Home Warrenty Company I have ever used! They always are finding a reason in there contract to exclude or limit how much they will pay for a repair. Everytime they have engaged one of there service contractors to our home and receive the estimate for labor and parts they hardly ever approve of the repair. They always have some lame excuse in contract 9.1.2 to limit payment to $150 stating you have not provid ed annual service maintenance inspaections this can only pay $150 ! Also they comstinqly tell you if you are not satisfied with the service contractor we sent to your home find your own contractor . Great that means you must pay the full amount to your own... Read More
I do have a problem with this Select Home Warranty. I purchase a one year policy for the house that I was selling but as advise it would not be turned on till the house sold to a new owner. House sold last March, call Select home to advise them of new owner name and to "activate" the policy. Select Home Warranty Apparently then activated the policy while the house was for sale and now has expired. Select Home only answer was to say sorry and have me purchase a new policy for the new owners. Don't think the new owners will want to trust this company either. Be VERY Careful on working with this company. Ref: Policy # SHW1435458
Awful awful awful. I wish I could give a minus rating. My first and only experience with this company after almost 10 months in my contract. I have been without a working AC since June and the temperature has been as high as 112. Sélect home sent a company that 3 times claiming every time that there was a different problem. I was conned in paying over 300 dollars in repair and when it was finally clear that I needed my unit replaced they declined stating I didn’t have record and that they will give me 60 dollars toward replacing my unit. Terrible and a waste of money to have signed up wit this company.
$60 deductible for a working heating system. What can I ask for. I submitted a claim last week about my water heating system. Select sent Marcus and 2 more technicians to fix the problem with the system. When the work is done, I didn't pay anything but the service call fee that they charged me. Normally it takes $1500 to get this issue repaired but because of my plan with Select, my heating system was fixed without me spending so much. Thank you Select!
I called Select the other night to submit a claim about my broken clothes washer. I spoke with Angela, a very friendly representative. She was very accommodating and smart. She can relate and share her idea about any topic that I opened during the claim call. She made sure that the service repair request was scheduled in my convenience which was this morning and the guy she sent me, was awesome too. He was able to fix the washer in just a couple of hours. Good Job Angela.
Top Rated
Our Partner
🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone
