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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,208 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States. They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits. They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage. With no term benefit limit set, the company has no caps to their coverage claims. As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage. For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website. In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement. The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract. After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services. In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA. In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4208 Customer Comments & Reviews

Loading Reviews ...
B
Brenda S
10/24/2018
The electric oulet in my living room went out. SHW came and chaged the box very professionally.

Paula W
10/23/2018
WORST experience EVER. They do everything they can not to pay your claim RUN!!!! Reported to BBB for fraudulent practicing

T
Tim S
10/23/2018
This company was horrible. Put in a claim for HVAC system. Completely disorganized, noone from the companies they provided called back. Had to use my own company and they said they would reimburse. That was another fiasco. There were 2 unrelated issues with the system, one was covered, the other was not. They said since the one item was not covered, no items were covered even though the issues were unrelated. This led to constant back and forth phone calling and getting supervisors involved. They finally reimbursed a small portion of the bill and I had to wait months for the reimb. and once again, many phone calls. Noone ever provides an answer except it takes 24-48 hours for a... Read More

J
Juan G
10/23/2018
Select was very fast and through in taking my claim and managing my problem, Satisfied customer.

D
Donna B
10/23/2018
Last Thursday I have my dryer belt replaced and it is still functioning wonderfuly. Thanks for all the help.

Chuliux R
10/22/2018
Great customer service and very good prices. The service fees are excellent and they cover everything

Janis W
10/22/2018
calls are answered in a considerate manner and answered promptly. claims are reviewed quickly and service is in a timely manner.

B
Brian D
10/22/2018
The friendly staff really deserves a big hug for how helpful they were during my stressful roof repair.

A
Albert N
10/22/2018
My experience went really well with my fridge and I recommend them thanks!

R
Raymond A
10/20/2018
Our experience with Select Home Warranty: this posting is not from a spirit of revenge but from concern that others may contract with Select Home Warranty and get extremely poor service. On July 21 we called SHW to report our gas water heater was leaking water. They sent out a plumber who said that we had the temperature set too high. That was all that was wrong with it. It continued to leak so we called SHW who told us to call the plumber and ask him to come back. We tried, no answer. SHW tried to contact them, no answer. Finally, after several calls to SHW, they sent out another company’s plumber, who was not a plumber, but an electrician. He wrote that the pressure switch valve... Read More

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