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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,208 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States. They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits. They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage. With no term benefit limit set, the company has no caps to their coverage claims. As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage. For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website. In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement. The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract. After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services. In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA. In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4208 Customer Comments & Reviews

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M
Mel
11/1/2018
Over the years, I have been with a few home warranty companies. Most of them are just okay - it's a toss-up as to what will get fixed or not. I had been with Landmark prior to Select and did not renew because Landmark fought me on a covered claim and never tried to resolve it. In hindsight, I should have stayed with them because Select Home Warranty was by far worse. I was told by the rep when I signed up that their coverage was comprehensive. This is not the case. I had a water heater fail and nothing was covered. They could not find me a repair person. I kept calling to get someone out and they told me no one was taking the job. Two weeks later (and after I bought my new water... Read More

Linda T
11/1/2018
I called for a home repair and the company fixed it the next day

F
Frank
11/1/2018
Total ripoff. Avoid at all costs. Poor response time when submitting claim, then your claim is either not accepted or your are hit with additional charges. The biggest mistake I’ve made as a homeowner was selecting Select Home Warranty. Huge ripoff

M
Meredith R
10/30/2018
I have a contractor with Select Home Warranty for 5 years now and I find them very easy to work with and do repairs and claims on my house.

S
Sally R
10/30/2018
They are a great company to work with. They did everything great and will continue supporting them.

L
Lucy B
10/29/2018
I love the roofing plan. Roofing is a pretty serious job that needs permits and cost big money. They paid it only on my claim.

S
Stan H
10/29/2018
We wanna give our thanks for all your time and work getting us a good plumber on our old heating unit.

M
Meghan
10/29/2018
Absolutely the worst warranty company I have every worked with. I would guess they are likely the worst company on the market in general, although that is somewhat unfair since I have certainly not experienced each company personally. Their sales people are good- very slick and make wonderful promises that cannot be fulfilled. Do they actually dispatch in an average time of 7 hours 24/7- NO. Do they handle claims quickly- NO. Helpful customer service agents- NO. Each claim I submitted took at least three frustrating phone calls. I was assigned to service companies that don't serve my area. They refused to allow a company to submit diagnostics for authorization, stating that I did... Read More

Pamela D
10/27/2018
I told them the problem I was having and put in a claim with no problem.

Ken V
10/27/2018
This is a parts only plan, labor to install part is not covered!! Don't buy if you think they will pay for anything that has to be repaired/replaced and you pay a co-pay and installation costs.

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