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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,208 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States. They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits. They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage. With no term benefit limit set, the company has no caps to their coverage claims. As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage. For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website. In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement. The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract. After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services. In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA. In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4208 Customer Comments & Reviews

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D
Danny O
6/6/2019
Hey select just wanted to give you my thumbs on my my water pressure and heat problem repair. You certainly deserve my positive feedback and if you treat all your customers like me then you are worth the 500 bucks I spend yearly.

R
Riduan S
6/5/2019
Great to see SHW in action with my first claim. I was pleasantly surprised in how thorough each step was done. My range is back to normal and so i the fan apparates no longer making a loud wooshing noise.

N
Neal J
6/5/2019
Thank all the staff for keeping me stress free through my entire process. I never had to worry about claims not following through and not delivering I totally recommend them!

Ben M
6/4/2019
Filed claim last Wednesday the 29th. On Friday at 4PM SHW told me they couldn't find an electrician and told me I have to call one myself. The electrician needs to bid the repair and then I contact SHW for authorization #. I did that - now they won't send the authorization or communicate with me in any way. Be very careful with this Home warranty company. Today is Tuesday June 4th - no electricity or air conditioning for 6 days. This is what you call "Kick the little Guy". I've called several times - they will not connect me with a manager. They have themselves well protected from unsatisfied customers. I have been very respectful so they can't use that.

A
Anne A
6/4/2019
This is the worst experience I have ever had with a warranty company. They first refused my claim without even someone to check out problem. After MANY calls from me they agreed to send someone out. When he called and explained that the motor was burned out and needed replacing they denied the claim. The garage motor is covered but was refused because it cost more then it’s worth. Not what was promised. They offered a cheap monetary buy out that didn’t even cover price of motor much less installation. They pulled the same stunt on my garbage disposal. Cover the part not installation. They were very rude when I didn’t accept the buyout and desiring to hold them to the agreement.... Read More

V
Victoria L
6/3/2019
Incredibly unprofessional. They have a million "caveats" that cover them so that you dont get your appliances fixed. You just continue to pay multiple times the deductible. I have been without a/c now for almost 2 weeks, with a rare cardiac condition that doesnt allow me to handle the heat - and I live in Florida. They are not approving my a/c claim bc I didnt have a maintenance record of a company coming to change my filters monthly??? Like screwing in a light bulb - call an electrician? My dishwasher was the first thing that went wrong and they sent a company here that was from 1 1/2 hours away. Two men showed up at my door after 9pm - no call, just showed up, no business card, hand... Read More

K
Kevin P
5/31/2019
Our first claim and my wife stayed home from work to watch the work done on our dish washer. All work was complete quickly so she can leave back to work and now the dish washer is fully operational and runs like it was new.

C
Colin H
5/31/2019
Tremendous staff at select with very little wait between the claim request and the actual repair. Servicing of the HVAC was done in 2 weeks. It was also done very professionally and with no messes.

R
Rodney P
5/30/2019
I see a lot of appliance issues because of parts nowadays and that was my reason to buy warranty. It is true that I have seen appliances break down quickly but I can vouch for how having this warranty have really backed up the standard manufacturer warranty.

E
Edilene L
5/30/2019
Great choice of warranty with a platinum plan from shw. I find it very easy to make repairs. The cost of the warranty is very fair and for the price you get a top quality warranty program.

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