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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,208 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States. They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits. They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage. With no term benefit limit set, the company has no caps to their coverage claims. As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage. For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website. In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement. The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract. After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services. In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA. In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4208 Customer Comments & Reviews

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John S
6/14/2019
From the beginning of starting this policy, I have nothing but good things to say about Select Home Warranty. The customer service rep who helped me buy my warranty was informative and extremely professional and very nice to deal with. When I had issues with my a/c unit, I contacted Select and they sent someone out to help fix the issue. Thank you Select Home Warranty!!

L
Laura
6/14/2019
Been with this company for two years and fast service!!! Nice customer service also!!!

Deborah S
6/14/2019
Seems to be doing ok. Communication between parties could be better and their phone workers shouldn't have such strong foreign accents. Couldn't explain to me what was covered on in the Duct Work part of my coverage, just kept telling me what wasn't covered and why my claim was being denied under the AC coverage.

J
Jason Z
6/14/2019
Water heater was making a strange noise and giving me poor hot water. My claim and service call left me happy. The knob oddly enough got to hot and warped a bit and moved to a lower temperture. Strange but glad it was warranted.

Ives P
6/14/2019
Select Warranty has been good so far, but on the current claim, the company dispatched did not handle the appliance needing repair. I called in and they are dispatching another company. Prior claims have been settled without incident, which included a new dishwasher.

B
Brandy G
6/14/2019
Setting up the account was easy and customer service was pleasant.

A
anonymous
6/14/2019
I have been with SHW for the past 4 years for 3 of my rental homes. In general, SHW is very difficult to deal with. While the sign up process was amazing and the sales reps were very nice and accommodating, any time my property manager would make a phone call in to have a service repair done, it was impossible to collect the monies promised for reimbursement claims. To date, I am still waiting on receiving a reimbursement check that was promised to me 3 years ago!! Honestly, the coverage on these policies are minimal, and typically if I have a service repair request it is either denied, saying there is no coverage, or the vendor that is sent out to do the repair is not very competent.... Read More

M
M P
6/14/2019
Was with American Home Shield (AHS) for more than three years, and only had to call in two repairs during that time period. During membership we actually SAVED them money by replacing a dishwasher on our own due to my wife wanting a certain model when the old one quit. So, five days ago we needed emergency repair on our AC unit that was discovered during a normal service call by an outside company (the ones hired by AHS never called, never showed up). I called AHS to let them know while the service company was here of the situation. They told me the part was covered. So, I asked the technicians to go ahead and replace the part, hence SAVING AHS MORE MONEY because if the situation would... Read More

M
Manny F
6/13/2019
Presently I made 2 claims in the past 5 months. Just on appliances nothing major. They both were handled greatly. All the little details were paid attention to not to mess up any of my nice tiles surrounding them.

D
Dima P
6/13/2019
In the center of my house is a gas fireplace and the line got blocked. The line was cleared during my claim. Was not a complex job but I could not do it myself. It comes in handy for small things like this that I don't know how to fix.

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