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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,208 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States. They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits. They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage. With no term benefit limit set, the company has no caps to their coverage claims. As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage. For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website. In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement. The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract. After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services. In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA. In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4208 Customer Comments & Reviews

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Ali G
7/25/2019
I am impressed with the staff and the willingness to get my service call processed and approved in 3 days from my initial call. I am going to have to recommend them to all my family and friends for their support.

P
Peter R
7/24/2019
I am a savy searcher and I came up with Select in the past year and went ahead with a warranty program. The offering was worth it because they helped fix a roof leak in a weeks time from my first call. A valued product and service for my home.

C
Chin S
7/24/2019
So I have been dealing with Select warranty for 6 months and have created two successful claims. Both times my warranty was honored(better be!) and worked diligently to fix the problems they encountered. They are a great service company at a low price point.

ryanandrewjake
7/24/2019
Terrible company! Select Home warranty failed to meet its obligations on two contracts we had with them. On one they wasted a great deal of our time, never found a repair company for our dryer (even though we easily found one) and refused to refund our contract money. On the second one, they told us in writing they would reimburse us for money we spent, but many months later and after several emails, we still have not received payment. If I could give them zero stars, I would.

M
Millie A
7/23/2019
For only one and a half years old my dish washer was not functioning properly and would not clean properly. The unit was found defective because of the blade and I repair request was approved and done.

S
Sean H
7/23/2019
My microwave stopped working and would rotate without heat. Select helped me through the claim process and installed a replacement unit for me. It was installed very professionally.

prasanthckg
7/22/2019
I have been having a refrigerator problem for past 3 weeks. Unfortunately, I was covered under Select Home Warranty. So, I reached out to them to send in someone to take a look. After 4 follow up calls and multiple emails, someone was sent to my home to check out the issue. As per the sales person, the warranty company is supposed to respond within 24-48 hours. Once the repair technician reached home, he suggested that the fridge needs some parts to be replaced, and it needs an authorization from the warranty company. So, they sent all details to the warranty company, and the SHW started looking into it. After 4 days, i called them for an update, the rep said they are escalating the... Read More

Y
Yona E
7/22/2019
Last year I became a member of the Select warranty service and had a great experience with my central air and vac and with the cost of the repairs being covered this is a great long term investment.

M
Michael N
7/22/2019
This is one of my favorite products, even though it isnt physical what is is the amount of money I save over the larger picture of several months and then when I have a break down they service the repairs at no cost to me.

N
Naomi
7/19/2019
New homeowners, do not purchase your home warranty from Select Home Warranty! We bought our house in December 2018, and our AC unit stopped working in June 2019. We provided proof from the previous owner that the AC unit was serviced in August 2018 and was working then, and proof from our home inspection reports that it was working when we purchased the house. We filed a claim, and the warranty company assigned a contractor, but then we got an email from them saying our problem was not covered, even BEFORE the contractor came out to identify the problem! When I called to ask how they could determine this before the problem was even identified, they said that the email was a mistake. Then... Read More

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