American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Only needed the once it was taken care of promptly professionally!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Wonderful feedback Peter. Thanks
THE PROVIDER WHO WORKED ON MY FURNACE HAD TO COME BACK AGAIN AFTER THE FIRST CALL TO FIX MY FURNACE. MY FURNACE STILL ISN'T WORKING LIKE IT SHOULD SOMETIMES. AND MY BILLING WAS TERRIBLE. I WAS BILLED BY YOU SEVERAL TIMES AND I HAD ALREADY PAID THE FEE TO THE PROVIDER IN WHICH I DID NOTIFY YOU OF. YET YOU CONTINUALLY BILLED ME GIVING ME LATE PAYMENT NOTICES , EVEN THREATENING TO CUT OFF MY SERVICE. I CALLED YOU SEVERAL TIMES TO STRAIGHTEN OUT THE BILL AND WE FINALLY GOT IT DONE. SO MY EXPERIENCE WASN'T VERY GOOD THIS TIME AND I HOPE THERE WON'T BE A REPEAT.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Randall, Please provide your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate" and we will be in contact with you. Thanks
The ease of scheduling a repair technician was easy, if you like scheduling by computer. The repair tech contacted us promptly and made an appointment. He was on-time for the scheduled appointment, and called 30-min in advance of arriving. Repairs were quickly diagnosed and completed. My only suggestion for improvement: having used AHS twice now (1-A/C and 1-electrician), I looked up the companies AHS used on a few on-line consumer review sites. The reviews were not glowing; based upon a BBB page, I seriously considered cancelling the service call. Fortunately, my fears were overstated, and I had no problems. But my suggestion to AHS is to provide some means of communication if a... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Rick, Thank you for providing feedback about your services. We appreciate the opportunity to improve our customer experience.
Awful service .... I was sold a complete bill of goods. They send over incompetent companies that in many cases cannot speak english and have no idea what they are doing. I have tried to place phone calls to this company on multiple occasions with no luck. Thus usual wait time if you can get through is about 30-45 minutes. If you look on their paper work or their websites you often can find 5-6-7 different phone numbers to phone and all that ends up happening is you get into the same queue with no success. I just spoke to a lady after being on hold for 35 minutes and she immediately transferred me AGAIN telling me she cannot help me. This is one of the worst customer service... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Troy, I am sorry to hear about the experience that you have made us aware of. If you can provide your contract number or property address and phone number by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you regarding this matter. Thanks
Horrible to deal with. My AC unit went out. I had a top of the line "Trane" unit. I was told by American Home Shield on calls and through their online chat that they would replace it with the same unit. When the install came it was a lower brand unit. I went back and forth with them saying I was told specifically multiple times that I would be getting a similar unit. I spoke with a supervisor who agreed that if I was told that multiple times, they will honor it and get us a Trane. They had to pull the conversations and it would take a day or two. 3 days later I called them back (Now 3 weeks after the original call to them in the middle of summer). I was told that they can see I was told... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Rich, If you can provide your contact information to us at social@ahslink.com, attention, "Consumers Advocate" and we will follow up with you. Thanks
HAVE CALLED FOUR (4) TIMES TO TELL YOU MY PAST DUE INVOICE HAS BEEN PAID AND IT STILL IS SHOWING PAST DUE ON MY ACCOUNT. EVERY TIME I CALL I SPEND AT LEAST 20+ MINUTES ON HOLD!! CUSTOMER SERVICE IS HORRIBLE. I HAVE BEEN TOLD AND TOLD MY ACCOUNT IS CURRENT YET STILL RECEIVE PAST DUE E-MAILS!! HAVE CALLED FOR SERVICE ON MY HEAT PUMP AND SPENT 30 MINUTES ON HOLD BECAUSE I CAN NOT DO IT ON LINE BECAUSE I SHOW A PAST DUE INVOICE THAT IS NOT PAST DUE!! I AM YET TO HAVE ANY ONE CALL ME TO SET UP SERVICE FOR MY HEAT PUMP!! ABOUT TO CANCEL THIS POLICY.
Plan:
3x3 Combo 100 SF 1 Year
#206936232
Expires 02/16/18
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Susie, I am sorry to hear about this experience with your services. I will be in contact with you concerning this matter. Thanks.
I am totally impressed with how AHS has handled 99% of my past claims; unfortunately, I am dissatisfied with having to pay 90% (only $10.00/lb is covered by AHS when freon can cost anywhere from $50-$150/lb)or more of freon costs when this product is necessary for my A/C unit. This turns into a MAJOR expense when you have a unit that holds 10-15 lbs and has leaked out completely. I am aware of another home warranty company that now covers the entire cost for freon. I'm sure if they are able to work this into their coverage plan, AHS is as successful in the home warranty field, and should be able to provide significantly better coverage in this area than they currently do!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Ellen, We would like to follow up with you concerning this matter. If you can provide your contract number or property address and phone number to us by emailing social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you. Thanks
Unfortunately AHS does not care or expedite parts/service if you have someone in your home with serious medical needs. It's ok to go without AC in the summer in SC when a person had MS and very limited mobility. More than 2 weeks to replace a coil in my son's AC unit! No consideration of this issue!!!! Also AHC does not read/follow their own contract. "Dismantling" a hot water heater in my attic does not mean taking it apart to get it out of that space. Nope. The old one was left up there with their refusal to "dismantle" it.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Linda, My apologies for the A/C issue. We would like to follow up with you concerning this matter. If you can provide us with your contact information by emailing, social@ahslink.com, attention, "Consumers Advocate", we will follow up with you regarding this matter. Thanks
Absolutely TERRIBLE! Customer service is absolutely ridiculous. They have sent someone out to fix my A/C twice already and it is still not fixed. It's really pleasant in 100 degree weather, but they have unlimited amounts of time until they have to resolve the issue. Trying to get a hold of anyone requires a 5+ hour wait and if they can't help you and need to find out more information on their end they are not authorized to call you back. Your only option is to call and sit and another 5 hours on hold. They told the repair company that they were not allowed to diagnose and fix the problem because it was a refrigerant leak and the warranty doesn't cover that so they want me to continue to... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Brooke, If you can provide your contact information to social@ahslink.com, attention, "Consumers Advocate", we will contact you concerning this matter. Thanks
Very difficult to get through to them. I sit on hold for quite some time. I've emailed people within the company, and sometimes I get a response, but other times I don't. We used them for an a/c issue, and the technician they sent tried to upsell us. Their quote was for $1500. We ultimately found a provider to take care of the issue and we spent $300. I'm glad we did our homework instead of trusting American Home Shield.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Megan, If you can provide your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in contact you regarding this matter. Thanks
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
