American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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The company is only as good as its service providers. The first problem I had was a problem with my tub, the second a fan, and the third an AC. The first two took almost five months each to resolve. On a positive note, the AHS representatives tried to help, but they weren't given tools to do anything to help me directly. Just - eventually - to give their contractors a bad grade. In both cases, the service providers didn't communicate, didn't show up, etc. Months later, I was finally fixed. Now, with my AC out and my house over 90 degrees in a FL summer, the tech responds within two days, says he fixes the unit, but doesn't. Still 90. I call for help - the emergency line doesn't pick up,... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jack,. We would like to look into this matter regarding your services. If you provide your contact information to social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you regarding this matter. Thanks
The plumbing technician claimed that the travese of the shower valve was stripped due to owner use. The unit is made of plastic and is 30 years old. Nothing lasts forever; AHS. is taking the plumbers side of the issue and refuses to stand by their warranty of plumbing issues.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, We would like to look into this matter. If you can provide your contact information, to us by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in touch with you regarding this matter. Thanks
I wasn't so sure about the whole home warranty thing at first, especially being new homeowners. After having some issues with our refrigerator and no luck with repair, American Home Shield issued us a replacement and we were 110% satisfied and glad we made the decision to chose AHS warranty!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the great feedback Jesse!
Since purchasing our home 4 months ago we have only had to use our warranty once for the air conditioning. After putting in the request via their website I received a text and email confirming what was needed and the company they used to repair my a/c also called us within the hour. Their was no haggling or struggle.to find someone to do the repair and when a second leak was discovered 2 days later they were on top of it getting the repair man back out again. I lover my warranty and plan to renew it every year.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Katherine, We are happy to hear that you are pleased with your services! Thank you for the wonderful feedback.
We had asked for service on our air conditioner leaking through the drain in the garage. We didn't know that it was an air conditioner issue so we initially asked for a plumber. The plumber realized it was an AC issue so had AHS transfer providers at no additional call out cost.
The HVAC technician had the issue resolved in 15 minutes. Great service!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for taking the time to tell us about your service experience, Lance. Happy to hear the issue was resolved to your satisfaction.
I have been with American home shield for at least 6 years and can say that it was a very important decision. They have helped me on several items a were very professional and curtious. They made a bid difference in my life. I would recommend them to friends and family.
Everyone need this kind of service I highly recommend them to everyone.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the great feedback.
I've never been more frustrated with a customer service experience than in my experience dealing with American Home Shield. While the technicians they ultimately sent out to work on my problems were professional, competent, and polite, the folks at American Home Shield were the exact opposite. In the three times I called as a new home owner, I was told a variety of different stories relating to my coverage. Being told you don't have Home Warranty coverage (when you do), is extremely frustrating when your air conditioner is broken and the outside temperature is greater than 95 degrees. Being treated rudely and dismissively is a whole different level of frustrating. I've never been more... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Lisa, I sincerely apologize for this frustrating experience with your services. If you provide your contract number or property address and phone number to us by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you. Thanks
The service was great. The problem was discovered and fixed quickly
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Leon, Thanks for providing your feedback. We are happy to hear that you are enjoying your services.
I am not sure what I am reviewing.. but the customer service that I experience from your company has been horrible so far. The first time I called in I waited on the phone for 20 minutes and when I spoke with a customer service agent she told me her computer was down and I said will can you please transfer me to somebody else and she said no we don't have that capability you'll have to call back. So then I call right back because the lady was rude to me and I wait on the phone for 45 minutes this time before I get anybody.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Sara, We would like to reach out to you concerning this issue. If you send your information to us by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you regarding this matter. Thanks
Every experience has been outstanding. Very professional and timely. Except for fixing my ceiling fans/lighting. The last "professional" could not come over till he got off work at 7 pm. He never could make it to the house. There was no follow-up on the part of American Home Shield. So I gave up. That is my fault. Considering this is the only breakdown in service/communications in thirteen years, they rate a definate 4.5 stars overall. Outstanding company, one you can depend on.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate the great feedback, Gail. Thanks
Top Rated
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
