American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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I called AHS about our dishwasher, which wasn't working. Someone came out, got it working and said it was the garbage disposal causing the problem. Another person came out to look at the disposal, said that was fine and recommended the person look at the dishwasher again. Before that could happen, the dishwasher started to leak water into our basement. I called AHS again and requested someone come out ASAP as we planned to leave for vacation the next morning. They couldn't get anyone to come out before we left the following day, so we shut our water off and left for our trip. We came home to major water damage throughout our kitchen and basement. AHS took no responsibility for any... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Kyla, Please provide your contact information to us by emailing social@ahslink.com, attention , "Consumers Advocate", and we will be in contact with you. Thahks
It is always easy to get the process started and get a quick resolution. All the service people we've used have always been professional and very knowledgeable. Can't say enough about AHS...best thing I ever did.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Robin, We certainly appreciate the great feedback that you have offered. Thanks for taking the time to share your service experience.
Customer Service was horrible. They offer online customer support but we were unable to use. Our air conditioning unit broke. It took several service calls to finally get the unit replaced. Calling customer service is overwhelming. My husband and I both spent hours on hold waiting to talk to a representative. Answers were not communicated. The problem did get resolved but it involved hours of time. Completely disappointed.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Kacy, My apologies for the wait time and the issues that you have experienced. Please provide your contact information to social@ahslink.com, attention, "Consumers Advocate" and we will be in contact with you. Thanks
Customer Service was horrible. They offer online customer support but we were unable to use. Our air conditioning unit broke. It took several service calls to finally get the unit replaced. Calling customer service is overwhelming. My husband and I both spent hours on hold waiting to talk to a representative. Answers were not communicated. The problem did get resolved but it involved hours of time. Completely disappointed.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Please provide us with your contact information Kacy, and we will be in contact with you. Please email social@ahslink.com, attention, "Consumers Advocate" and we will be in contact with you. Thanks
Based on my recent issues with both my plumbing and my AC, I would advise people to save their money and not purchase a warranty from AHS. They will not cover fixing my clogged laundry drain even though it's all inside the foundation crawl-space, and they've been trying to get out of fixing my AC for two months now (in the hot summer, mind you), but I'm still attempting to get it fixed with the 4th contractor they've sent. Several technicians have told me I need to replace my split system and they have submitted that to AHS but AHS denies it every time and my system is still not working.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Dan, We would like to look into this matter. If you can provide your property address or contract information to us at social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you. Thanks
AHS is superior service! It is like having a security blanket for our home.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We are delighted to read your feedback Lisa. Thanks!
American home shield came highly recommended and unfortunately I was left disappointed. Each time I requested repair AHS was quick and efficient at scheduling the repair. The down side is after two years of paying out of pocket for constant refrigerant charges AHS shield was never able to repair my central air. Even thought this issues has been ongoing AHS made now attempt to correct the deficiency. I paid enough in service fees and refrigerant costs to buy and entirely new system.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Julien, We would like to look into this matter. If you can provide your contact information to social@ahslink.com, attention "Consumers Advocate", and we will be in contact with you. Thanks
We are so happy that we received an American Home Shield Home Warranty with the purchase of our new home. We've had 3 service requests, one of which was a faulty furnace which was replaced. It saved us so much money. Their response time and the service level of the contractors has been top notch.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Many, thanks for the feedback, Andy. We are pleased that you are happy with your services.
I am pleased with the items and degree to which things area covered. The annual fee and the serVice fee are high compared to other home warranty providers. I would still recommend AHS to the others that are out there. I had serVice calls twice. One experience was fabulous and the other was very,very poor. That is shut a cannot rate for 5 stars
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, We appreciate the time you took to tell us about your experience with your services. Thanks for the feedback.
I continued to get shuffled around between contractors. I was advised by the contractors that AHS was not going to honor my contract by replacing my furnace.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Donnell, Please provide us with your contact information by emailing social@ahslink.com, attention, "Consumer Advocate", and we will be in contact with you regarding your concerns. Thanks
Top Rated
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
