American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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We have been with ahs for several years and used their services and was satisfied with the service. My bigest complaint is that the times i have used your services, i have had to wait i think over 45 minutes before a real person came on line to hear my needs. Very very poor service. I wouldn't expect y ou to respond to my comments. Robert l. Hotton
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Robert, My sincere apologies for the wait time that you have experienced and would like to reach out to you concerning this matter. If you can provide your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", we will be in contact with you. Thanks
The service provided from the technical point of view is fine.
Repairs and fixing works OK
Times are a little longer to get a technician at your place (2 weeks average?)
They have a HUGE work to do on Customer care: Your average waiting time is 45 minutes in the phone
They do not have an online system or email or a chat: All is have phone calls
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Luis, My sincere apologies for the wait time and the issues that you have made us aware of. If you can provide us with your contact information by emailing social@ahslink.com, attention "Consumers Advocate", we will be in contact with you. Thanks
I signed up with this company last Nov. '16 due to the fact that the company I had been with First American for over 16yrs, began to not care much about its customers. Well, I am now finding that AHS cares even less, if that's possible!!! I put in a service request for Central Air conditioner over a week ago, and when I found that the one and only technician Global HVAC had could not come out to me house for a week, I tried to contact AHS to maybe find another vendor that could get here sooner, I was on hold for 1hr. 15min. when I gave up. I contacted Global HVAC the morning of my appt. and was told that their one and only technician for my area had "car trouble" and all his appts.... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Susie, We would like to reach out to you concerning this issue that you have made us aware of. Please send your contact information to us by emailing social@ahslink.com, attention "Consumsers Advocate" and we will be in touch with you. Thanks
My central AC went out of service in May 2017. According to their contract the service provider must call back within 48 hours. When first contact is made, my appointment was set for 4 days later, six days after my original request during a entire week of over 100 degrees . The technician performed a routine maintenance for which I paid additional. Only a couple of days later, no AC. A few days later the tech returned to tell me I need a new fan. American Home Shield needed to first approve the order, then he could order the fan. 10 days later he returned and installed. All this during another week of 100 degrees. About 2 weeks later, no AC. 2 days later a different service provider... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, If you can provide your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", we will be in contact with you. Thanks
The vendors AHS sent to my house were unskilled in their trade. They would put a "bandaid" on an issue and a few months later the same problem would arise. One example is an air conditioner unit that was leaking. The company would clime out and stop the leak but the problem would come back again a few months later. I would request service again and the same thing occured. Finally I called out an ac company not connected to AHS. The company said I would neeed a new unit because the leake had gone on too long and resulted in rust. I will also have to replace the flooring underneath the ac unit because so much water leaked over the two years .
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Erin, If you can send us your information to social@ahslink.com, attention "Consumers Advocate", we will follow up with you regarding this issue. Thanks
I filed a claim on my wash machine back in June, it was fixed, but it broke again in August. I filed another claim, but did not get a call to schedule an appointment. I refiled a claim for the wash machine and a second claim for my dish washer, which also broke in August. I received a call on the wash machine only from Whirlpool, who is subcontracting the work out to a local company who's first appointment wasn't until Sept. 26th. Whirlpool did not book the appointment or reserve it and when I called the local company Whirlpool referred to, I got a message that they are not taking any new appointments until after October 1st. When I went onto the American Home Shield site today to see... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Tim, Please provide your contact information to us by emailing social@ahslink.com attention "Consumers Advocate" and we will be in touch with you regarding this matter. Thanks
Very disappointed with the service. I have been with AHS for 14 years and its a shame to pay a monthly fee every month only to find out when you really need service...there is no urgency and waiting on hold for customer service over 45 minutes is shameful. My refrigerator when out last Friday. I receive a call from the repair contractor that they have the part but they won't be able to get out until another 5 days. Another weekend without a fridge. I am online now looking for another Home Warranty.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Kim, I am sorry to hear about your disappointment with your services. We would like to reach out to you concerning this matter. If you can provide us with your contact information by emailing social@ahslink.com, attention "Consumers Advocate", we will be in contact with you. Thanks
Worst experience and headache I have ever dealt with personally and as a business owner for 9 years. This process started on 6/23/17 and now it's 9/7/17 and the problem with my HVAC is still not resolved. I was referred to a company for service of which was completed and diagnosed. AHS (American home shield) authorized the work for a new furnace and AC unit. Fast forward 6 weeks for parts to be ordered I find out that the company referred to me by AHS has never done work in my county and were not aware of the protocol that my county requires a permit for this work. It's important to note that I have 2 children under 2 during this time. Because the original service provide doesn't do... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Sami, Please provide your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate", and we will be in touch with you regarding this matter. Thanks
When I have a problem, I'm contacted within days with a professional tech.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Many, thanks for the great feedback, Lawrence!
Repair was scheduled quickly and the tech arrived on time.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Wonderful feedback, Daniel. Thanks
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
