American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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TERRIBLE SERVICE!!!! NOT CUSTOMER FRIENDLY! Do NOT expect good customer service from American Home Shield. To get them to stick to the agreement and either fix or replace your appliances, you have to make multiple phone calls and wait no less than two weeks to get a replacement. NOT CONVENIENT!!!!! Some of the repair companies they use are not professional. One of the repairmen that came to my house told us that he would order the parts to fix our washer and we would have a working washer within a week. He then communicated to American Home Shield that our washer was broken due to pet damage. The problem is that my dogs could not have gotten underneath and up inside the washer to... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Julie, We would like to contact you to address your situation. If you can provide your contact information to social@ahslink.com, attention "Consumers Advocate", we will follow up with you. Thanks
I've been extremely pleased with American Home Shield. Service calls are easy to schedule using the website. The service providers are professional and get the job done. I've had three service calls since I purchased my condo and have been pleasantly surprised by this home warranty company.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We certainly thank you for the wonderful feedback, Kelly!
Slow and bad service. Can only be contacted via phone and always have to wait at least one hour!
We had a problem with our stove, which wasn't fixed until the 4. technician came by.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Margit, We would like to follow up with you regarding your service experience, to see how we can resolve this matter. If you send your contact information to social@ahslink.com, attention "Consumers Advocate" we will be in touch with you. Thanks
The wait time with AHS was absolutely ridiculous. I needed to speak with someone. I filed the claim online; however, the service provider originally scheduled was over ten days out on availability. I waited on hold for over 45 minutes, on three separate occasions. The service provider was great; however, his hands were tied due to decisions made by AHS. Finally, our pool filter was repaired, ten days later, again no fault of the second service provider. Very disappointed with them this time around.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Kathryn, I am sorry to hear about the experience that you have made us aware of. We would like to reach out to your regarding this issue. If you can provide your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", we will be in contact with you. Thanks
I have waited on the phone twice now; once for 20 minutes and once for 30 minutes without reaching a representative. I made a service request and had an tech come check our AC. He made his analysis and I told him to hold off on repairs until I could get a "cashout" amount from AHS, as we might want to just get a new unit. I can't get AHS on the phone, I compained on Facebook and have been promised a callback that still has not come, and there is no way to email them on their website unless you are making a new service request. I'm greatly disappointed, whereas I've been happy with them for years up until now.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Jonathan, I apologize for the wait time and the inconvenience that you have experienced. We would like to follow up with you regarding this matter. If you can provide your contact information to us by email, we will be in touch with you. Please email social@ahslink.com, attention "Consumers Advocate", Thanks
I have been calling about my hot water heater for 2 months. No resolution. In fact, AHS has taken the job away from a company who has done great work for me before and given to a company who hasn't contacted me in an entire week and also has told me on other jobs that they just can't help. I hope to get this resolved today.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Angie, We apologize for the inconvenience of this matter. Please send your contact information to us by emailing us at social@ahslink.com, attention "Consumers Advocate", and we will be in touch with you. Thanks
I was with AHS for a over 2 years. Initially, I could get through to Customer Service and I would be contacted by an assigned company for my repairs. But, as time went on, it was significantly more difficult to get through to Customer service (one day I waited over 2 hours on hold and never reached anyone so just gave up) and I was not contacted by the assigned repair company for several days...I had to call them and ask them to come do the repairs. I ended up cancelling my service....a Representative encouraged me to stay with AHS a little longer, I agreed but set a cut off date (cancellation) a few months later. When I verified that my service was going to be cut off...no notes of that... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Lori, If you can provide your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you regarding this matter. Thanks
Given run around on repair status. Lied to, no follow up.
Wasted a lot of time on phone (on hold).? Need I say more.
Stay away from this company.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello David, I would like to reach out to you regarding your concerns,to see how we can resolve this matter. Please provide your contact information to us by emailing it to social@ahslink.com, attention "Consumers Advocate", and we will be in touch with you. Thanks
I was very upset to find that the automatic ice maker in our side-by-side refrigerator was not covered under our AHS warranty. I wrote and spoke with them about this. The ice maker is not an aftermarket add-on. It is an integral part of the refrigerator, and as such, should be covered. I went around and around with the rep on the phone, but AHS wouldn't cover it.
It cost us $309 for a new ice maker.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jeff, All feedback is important to us and we appreciate the time that you took to tell us about this experience. We appreciate the opportunity to improve our customer experience. Thanks
Great professional service!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the Great feedback, Pam.
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
