American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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When we first looked at a home warranty everything we read said not to. That would have been a mistake. Thank goodness a neighbor told us about their experience. American Home Shield has been extremely responsive and helpful especially when we found out our furnace was not working properly and could be dangerous. They came in and took care of it immediately. I highly recommend. Oh, and everything is pretty much done online so it's really easy to submit claims and get someone to come out. We live in the mountains and they still found vendors to help us.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Margo, Thanks for sharing your service experience. We are glad to hear that you are enjoying your services.
Good coverage of appliances and good service providers BUT
1. Website is inadequate
2. Telephone wait times are 30-60 minutes
3. No online chat available
4. No email contact available
5. I have been with them 12 years and the above has gone from 'excellent to 'who else can insure me'
6. 2017 has provided the worst AHS contact of my life, VERY, VERY disappointed and irritated!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for sharing your feedback. We will use it to improve our products and services.
I am very disappointed in the length of time it takes to be able to talk to a live person about any of the issues that I have had recently. I continue to get billed for service calls when I have already paid the service providers. My latest issue has taken at least two months to resolve and it is still not resolved.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
My apologies for the issues that you are experiencing with your services, Nancy. We would like to reach out to you regarding this matter. If you provide your contact information to social@ahslink.com, attention "Consumers Advocate", we will be in contact with you. Thanks
The worse customer services ever my AC broke down 6 times while on the policy and right now is 100 degrees in my home and unable to get anyone to help your wait time on the phone is 2 hours. Horrible inhumane
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Maria, My apologies for the wait time that you have experienced. If you can send your contract number or property address and phone number to us by emailing social@ahslink.com, attention "Consumers Advocate", we will be in touch with you. Thanks
My review would be 1 star, but it won't let me choose it! They have been out twice on my air conditioner! Second time installed a new blower fan motor! Bolts are misinformed, wiring exposed, shakes whole house when on! Not happy at all! Will most likely cancel my policy with Home Shield!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Rick, We would like to look into this issue that you have made us aware of. Please send your information to social@ahslink.com, attention "Consumers Advocate" and we will be in contact with you. Thanks
The technician was on time, friendly and took care of my electrical problem very quickly.
I couldn't have had a better experience thanks to Sam Samara at Rainbow Electric!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Excellent feedback, Victoria! We are happy that you are pleased with your services.
Not worth the money. I will not renew. Survey would not accept less than 3 stars. They definitely don't deserve more than one star. Total ripoff.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
All feedback is important to us and we appreciate the time you took to tell us about your experience. We strive to provide excellent services for our customers and regret the experience that you've had.
My air conditioning went out on a Sat evening. The contractor they scheduled me with could not come out until that following Tues. The contractor who came out informed me that he could fix one of the systems but the other one he had to call back to Am. Home Shield to get approval for the part & payment, which we did not get a call until the next day. He informed us that this process (the warranty company requires) could take an avg of 2-5 days. We are living in 106+ degree weather here in AZ & for us to pay a monthly charge for a home warranty, then wait almost a week to get our air conditioner running is unacceptable!!! If I just paid cash we could get it taken care of the same day!... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Tinde, I am sorry to hear about this issue, We would like to reach out to you regarding this matter. Please provide your contract number or property address and phone number to us at social@ahslink.com, attention "Consumers Advocate", and we will be in touch with you. Thanks.
Very reliable and always helpful on problems that I have encounter. Vendors are knowledgeable and courteous.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the great feedback Jaime!
Is it possible to leave less than half a star?? AHS deserves -5 stars for their terrible service. My fiance explained it best in his recent review below. ----------------------------------- AHS should change the S in their name to American Home Scam. Never in my wildest dreams of hell itself could I have imagined the the Nigerian Prince from all of our collective e-mail spam boxes be made manifest into an actual company whose sole purpose is to scam peoples hard earned dollars away from them. This is not a company whom is out to help those who pay for their services. This “company” is a telephone line straight to the lowest of humanity who do nothing but waste your time and bill you for... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Courtney, I am sorry to hear this. We strive to provide excellent services and regret the experience you've had. We would like to assign a representative to contact you to address your concerns and to see how we can form a resolution. If you can provide your contract number or property address and phone number, we will be in contact with you. Thanks
Top Rated
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
