American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Love home shield!
They connect homeowners with the best companies to do the work that needs to be done.
Fast, efficient, reliable!!
Excellent, FAST service
I have been a customer for over 25 years. Service used to be much better and that's what kept us renewing our contract year after year. In the past few years the service has deteriorated. The wait times on calls to the customer center are horrendously long. The staff is very curt and to try to get someone to be sympathetic is a miracle. I just cancelled. Their contractors are not as good as they used to be. I recently had a plumbing issue and they left me literally hanging out to dry. Not only did they not perform the repair, the contractor possibly caused more damage. We own three properties and have now decided not to used them at all.
Service is prompt and utilizes company that have expertise in their field of industry
I have been with AHS for almost 10 years and I have been pleased possibly because the number of issues had been few. Just recently our Samsung dryer stopped heating and AHS sent a technician to repair it (replace fuse) - I was charged a service fee $75 + tax (something new that was not there before). Then in about 65 days dryer stopped heating again and the technician came out and replaced the heating element (another service fee + tax). Then in another 15 days it stopped heating and while AHS said that it is withing the 60 day window there will be no service fee but the technician came out and said the heating element was fine but the wire connecting to heating element was burnt so AHS is... Read More
I've been really impressed with the service from American Home Shield. I bought my house and within the first year so many things went wrong. AHS covered everything just as they said they would. It saved me thousands of dollars. Their customer service folks and contractors are always really friendly and professional.
The only reason it's not 4 stars is that it's always a very long wait to get through on their phone lines.
Quite simply, AHS is a fraud. They take your money and then refuse to help you. They send unlicensed "contractors" to do sub-par work and leave customers without heat, water and other essentials. Wait times on hold for TWO HOURS or more, then they hang up on you when you complain. No email addresses or any other way to communicate with them. They delete negative comments and give a false impression that their customers are happy. THIS IS A TERRIBLE COMPANY< DO NOT DO BUSINESS WITH THEM
My heat (split package unit) went out on 12/28/17. It is now 2/14/18 and I’m huddled around a space heater in my living room, still without heat. The bigger issue I have is with the contractor that AHS sent to my house, who has proven inept at best. I’ve spent hours waiting on the phone for a live person hoping to prod them along to correctly and completely diagnose the problem and then bring the proper equipment for the repair. Things may have been better if AHS actually took ownership of the issue considering it is their contractor, instead they act as though they are nothing more than a middle man pushing papers through the system. Maybe I’ll take the monthly payments I give them and... Read More
AHS service has deteriorated to the point that after 20 years I have cancelled my contract and will never use them again. After AHS was bought out by ServiceMaster they became worthless. Hold times average 45 minutes. The call center people are poorly trained and there never seems to be a knowledgeable supervisor available. My last 2 service calls took more than 3 weeks to resolve issues and were not handled until I contacted executive relations. Both of them cost me money. AHS claims to replace old appliances but they will only approve band-aid repairs until your system falls apart. My hot water heater was repaired 3 times in one year and each time I was without hot water for... Read More
I have had my water heater break down. It is 20 years old. When the service man came, a he found was the heating element needed replacement. I was so relieved. Next my air condition was giving me problems. The repairman was here about 4 times in two month. The unit was 19 years old. The day before I went on a trip, they put on a complete new unit. I was so grateful!!! I have relied on American Home Shield for a while. I've never been disappointed on the service people they have sent.
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
