ADT Home Security Review
ConsumersAdvocate.org
249 Customer Comments & Reviews - see all comments
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ADT is a leading provider of security, automation, and smart home solutions serving consumer and business customers through more than 300 locations, 9 monitoring centers, and the largest network of security professionals in the United States. The company offers many ways to help protect customers by delivering lifestyle-driven solutions via professionally installed, do-it-yourself, mobile, and digital-based offerings for residential, small business, and larger commercial customers. ADT is located in Boca Raton, Florida. For this review, we will be focusing exclusively on ADT's professionally installed residential home security systems.
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Customer Comments
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On 9/18/20 I signed a new contract with ADT to have cameras installed that I was assured would meet the specified qualifications for updated security needs. I was sorely disappointed because the cameras did not pick up motion at night. The most problematic was that the majority of the cameras frequently went offline for no apparent reason. I complained that I wasn't getting what I paid for and asked for these to be fixed and a credit. Neither happened. On 5/28/21, the house was sold and the new owners chose not to take on my contract. Due to my dissatisfaction, I neither chose to continue with them at my new townhouse. They began sending late payment notices to my son for the remaining... Read More
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I have called to cancel my service 5 times. Each time the representative says that the service has been cancelled and then I keep getting charged! Then I have to call back and tell them that I wanted my service cancelled months ago. A complete waste of my time. If they can't even cancel my service, I can't in good faith trust that they are any better with the other services they offer.
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I will admit that I did not read the entire 10 page small print contract before I signed. But you would think a sales rep would mention a 3 YEAR contract agreement when speaking to them. Not once was it mentioned that the terms contained the 3 year term. I thought it was 36 months for financing the equipment that was being installed if I so chose. What a dishonest, unethical company. I could even get my cancellation charge of $1500 waived if the people who bought our home would continue with ADT, but I will do everything I can to steer them to ANY other security company!! I would rather pay the money, than see another family screwed!!!
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Horrible! It’s not worth it. Their cameras are trash, app is trash, equipment is horrible.
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I strongly encourage anyone reading this to NOT EVER use ADT Security Service!!! It took 2 days to get someone out to setup a contract and we are now at 2-months trying to get it cancelled. We signed up for 3 yrs and honored that commitment, but they only want to play the phone us, pass on, phone us again, get put on hold, etc., etc., etc. Got contract for home security in 2018. 3-Yr contract. Wanted to cancel in 2021 at end of 3-yr contract and was told we had to write a letter requesting. Contract was up on 25 July 2021, and sent letter 2 June 2021 asking to cancel. Contract said to do this at least 30-days in advance. After 3 more calls, 2 more letters through the end... Read More
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Terrible customer service. I have a business with ADT and home alarm with ADT. Scheduled to have their mandatory cellular communicator replaced. Three appointments with four hour windows. All three times they failed to show up. What a waste of time. Have to rearrange my schedule to accommodate these people and they cannot bother showing up. Also overpriced. The fees keep going up and the service level is going down. Lots of other companies out there that can do a better job for less. I will tell all my friends and business clients to stay away from ADT,
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I had ADT for 23 years with no problems. I had a new system installed 3 weeks ago after a lightning strike destroyed my old system. I am on my 8th service visit with the new system. They cannot get it to work properly for more than a day or two at a time. Commitments for call backs from Management are routinely missed; I am kept on hold for a minimum of 15 minutes on the phone and am then transferred to another department where I am kept on hold for another 15 minutes and am then given a commitment that is not kept. Absolutely horrendous service after I spent over 900.00 on a new system; terrible, terrible experience; if I could give zero stars, I would
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We got new windows and the window people ripped out our ADT devices. We consulted ADT about getting new equipment and they quoted us something like $2,000 for the whole house (granted this is a large house). Then we ended up going with another security monitoring company. I had to call ADT to cancel the service and they literally kept me on the phone for 15 minutes tying to get me to stay. Needless to say it was a very annoying experience.
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Deceptive practices. When trying to cancel the account and stop recurring billing, with 9 month remaining of a 36 month contract (haven't used the system in 1.5 years due to condo regulations) the associate is lying and trying to charge full remaining contract value (4X.xx$ x 9 months) while the contract clearly states "2. Early Cancellation Fee. IF YOU TERMINATE THIS AGREEMENT PRIOR TO FULFILLING YOUR OBLIGATIONS DURING THE INITIAL TERM (INCLUDING BY FAILURE TO PAY), WE MAY CHARGE YOU AN EARLY CANCELLATION FEE EQUAL TO FIFTEEN DOLLARS ($15.00) MULTIPLIED BY THE NUMBER OF MONTHS REMAINING IN THE INITIAL TERM. THE EARLY CANCELLATION FEE IS A LIQUIDATED DAMAGE, NOT A PENALTY, AND... Read More
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BEWARE - CROOKS TRICKING YOU TO SIGN FOR 3 YEARS!! FOR A SUB-PAR, OUTDATED PRODUCT AND ABSOLUTELY TERRIBLE SUPPORT... i am amazed this company is allowed to continue. i was duped myself... never told i was signing a 3 year contract, i was in a rush to get security set up and the sales rep knew it (so i could get my insurance)... i was charged over 150$ to "install" the existing equipment and now only a few months later, i called to cxl and was informed i have a 3 year contract?!!? i know it's my fault for trusting and not reading but i was never told... worse yet, they have been absolutely terrible over the few months i have had them... the alarm was triggered a half a dozen times and not... Read More
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