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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,208 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States. They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits. They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage. With no term benefit limit set, the company has no caps to their coverage claims. As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage. For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website. In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement. The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract. After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services. In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA. In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4208 Customer Comments & Reviews

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Deborah S
8/23/2017
Absolutely the worst company out there. Would not even send a tech out to diagnose a problem with my refrigerator. Flat out denied!!! How could they? I have cancelled my policy and hope this business suffers. The customer service is a joke. Never a supervisor around. NEVER returns calls. A bunch of crooks.

J
J N
8/22/2017
I filed a claim when my water heater broke. The technician who arrived the next day spent some time on analysing the fault. He actually showed me what had gone wrong. He fixed the root cause first and the balance repair was easy for him.

G
Gary M
8/22/2017
I lodged a claim on Monday and the technician was out by Wednesday. Having never used the home warranty before, I was amazed at the sharp skill set and knowledge of the expert. Within no time he repaired the equipment and had it running. Pleasant experience.

J
Jerry
8/22/2017
I took this home warranty in the month of April. Since then I had to use the service twice. The first one required the house to be rekeyed and I must say it was a superb service provided. The second was the Garage door not opening and the technician set it right the next day when he was able to arrange for the spare parts. Happy with the outcome

J
Jack B
8/22/2017
Don't have many home warranty companies covering this area and that was an issue. The service provided by select employees has been always up to the mark and they are very friendly to discuss the problems faced by me.

C
Catherine
8/22/2017
The home service club has been coming to my aid time and again. The customer service staff is well trained and courteous

B
Beth B
8/22/2017
We had this washing machine working for us for the past six years. When it started giving operating trouble, we thought the claims department would send someone to repair it. The technician told us that the machine was done for good. We got a brand new replacement and we are pretty happy with it.

J
Jack H
8/22/2017
I received my replacement Whirlpool refrigerator today morning as was committed to me by the claims department. The installation was done in a jiffy. Perfect job.

P
Patricia M
8/22/2017
I had a wonderful experience with this home service company. My Sump pump was fixed in a short time and they installed it back even faster. I must say that the work was done with a professional touch and the technician made it look simple. I would like to recommend them.

D
DOn D
8/21/2017
I paid for the extra coverage of a spa, and it's been a month and still no one to service the spa. I call every few days and they tell me to find my own service company. I thought the purpose of a home warranty was for the company to fix problems, not for myself to do it!!!! worst customer service ever!!!!! stay away!!!! RIP OFF doesn't coverage anything, there is a loop hole on their end for every claim. JUNK!!!!!!!

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  • No home inspection required
  • File claims online or by phone
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