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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,208 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States. They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits. They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage. With no term benefit limit set, the company has no caps to their coverage claims. As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage. For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website. In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement. The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract. After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services. In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA. In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4208 Customer Comments & Reviews

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Elaine A
5/8/2018
The policy holder agreement I received in the mail was inaccurate but Ron Smith was very helpful and resolved my issues within minutes. Polite, friendly, professional...and most of all efficient problem solver.

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Terri L
5/8/2018
Wow! I am very impressed. My dryer was fixed quickly, professionally cleaned and good to go. I was CERTAIN it would have to be replaced, but Dusty's Appliance Repair, the local Select Home Warranty vendor, was absolutely top notch.

T
Terri L
5/8/2018
Wow! I am very impressed. My dryer was fixed quickly, professionally cleaned and good to go. I was CERTAIN it would have to be replaced, but Dusty's Applicant Repair, the local Select Home Warranty vendor, was absolutely top notch.

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Nikki
5/8/2018
Fred was very helpful in answering my questions. So far nice company no problems. Hope I don't have any regrets in the future.

K
Kenneth H
5/8/2018
Setting up initial services was great. Received quote and was called back in less than one hour. Adam explained the plan and amounts.

L
Leslie U
5/8/2018
I called with a problem and was shocked at how easy the process was to get the warranty item repaired. the technician arrived promptly. I received a notification of when the tech would arrive and what company answered the call. All communication was simple and efficient; notifications sent when claim accepted and scheduled appointment time. Oddly I had another issue and filed a claim over a weekend. I didn't expect such a quick response. As I did not have a ground level access to the pipe the work was not covered to clean pipe. I had the access point constructed and the line cleared. Choice called me on the following Monday and went over why the claim was not paid and then... Read More

J
Jonas C
5/8/2018
After my wife and I purchase our home, we wanted to have a little piece of mind knowing that if anything should break ( and they will) we will be covered on repairs. Our washer machine went out and in no time we had a repair over to assessed the damage and called Select Home. They took care of everything minus our cost for the repairman initial visit.

N
Nicole G
5/8/2018
Just when I am going to have visitors this weekend, my oven started acting up on me. The heating level in my oven is not working properly and the lights won’t turn on. So I called up my home warranty early this morning to get some help. They said they will try their best to get someone out today or early tomorrow morning and they did send someone out just an hour ago. They are so quick. Thank you Select Home Warranty.

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Fred S
5/8/2018
When my husband passed away, I ended up worrying what I should do if things breakdown in our house.  I am very thankful and appreciative that he did not leave me to just fend for myself.  He got our home a warranty plan.  He took full coverage for our home.  I had nothing to worry about.  All I need to do is call up Select Home Warranty and they will send out the most capable repairman/contractor/plumber to help me out.

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Isioma B
5/7/2018
I put in claim about 8 months ago because my AC is blowing hot air. When the technician came out, he said that my unit is a bit old and a part is needed. I had an experience with the previous warranty I got that old units wasn’t covered by the warranty. But with Select Home it was totally different. The tech ordered the part and installed it. My Ac was repaired within 24 hours.  Great job from Select Home and thank you for your contractor.

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