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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,208 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States. They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits. They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage. With no term benefit limit set, the company has no caps to their coverage claims. As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage. For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website. In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement. The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract. After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services. In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA. In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4208 Customer Comments & Reviews

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B
Barbara H
11/13/2018
I have a house in the woods and the electric panel had a short. My husband called for service. Select was very friendly and entered our information for claim. We had someone come in 4 days. He fixed the problem and completed the job well.

M
Michael B
11/12/2018
My Rating is 5 Stars, Top notch Sales Proffesional (Sam Mason), that answered all my questions and was concerned with finding the Warranty that fit my family and my budget. Would highly recomend this Company to all my friends anf family. Mike Brown

Pamela M
11/12/2018
Today was my first time making a claim and when the contractor came out he told me that my service fee was $75.00 and I told him no that it was $45.00 he showed me some paperwork saying $75.00 so I called Select and spoke with an agent and explain to him what was told to me when I first got with the company he told me to go ahead and pay him the $75 and he would check out the information that I gave him and I would be reimbursed,not even an hour later another agent from Select called his name was Jeremy Collins very kind man he worked with me gave me a service call free whenever I need another one and also gave me his direct number if I were to need anything else. Now that’s what I call... Read More

Gilbert P
11/12/2018
Was referred to Select Home Warranty by a friend and have not been disappointed. Great customer service and great service and timely service.

B
Brent M
11/12/2018
This is my second claim and this one was much better than the first. The technician was on time and consulted me with all the repairs he would do and then implemented them. Excellent all around.

K
Kallie F
11/12/2018
From start to finish my claim on my central heat went great. My first call with Select took 20 minutes outlining my claim. I got a second call back giving me an appointment. The appointment tech was on time and had all the parts ready and kept a clean work space. Very good warranty company.

Miranda
11/10/2018
The customer service representative was very friendly and knowledgeable and able to answer all of my questions!

Rosemary C
11/10/2018
I had a few concerns and they were address as you are always leary when you get a company off the internet and you never heard of them , but in the end i feel confidant the company will serve me..

Twa J
11/9/2018
I have had a few claims. One claim was for a dishwasher & that was covered. The garbage disposal I had to purchase a new one and recieved $75 towards the $100 purchase. I also had to pay out of pocket for $150 out of pocket for someone to install it. I bought a new washing machine and received $100 toward the $600 new machine.

R
Rachel M
11/9/2018
Best rates, great customer service, no hidden fees. They honor their warrenty and provide speedy service.

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  • Appliance-only, systems-only, or combination plans available
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  • No home inspection required
  • File claims online or by phone
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