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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,208 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States. They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits. They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage. With no term benefit limit set, the company has no caps to their coverage claims. As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage. For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website. In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement. The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract. After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services. In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA. In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4208 Customer Comments & Reviews

Loading Reviews ...
David P
3/23/2019
This is a terrible company. See BBB complaints. I have had a broken item in my home for 2 weeks and still have no resolution.

L
Lenox H
3/22/2019
Without a doubt select is best in service! I discussed a possible replacement freezer and they agreed with me! I waited 45 days and received a $125 check. It is nice to have a smooth transaction and now I can make the replacement on my own.

G
Gabrielle M
3/21/2019
Nice people to deal with once you actual make a real claim. I had them setup an operator to fix my refridge and was given a very comfortable experience. I like my select warranty purchase.

L
lauramuka1
3/20/2019
I have this and we have just tried to file our first claim which is very small, a garage door, and we keep getting a run around. Every time they say it's prioritized no one gets back to us. My husband was on hold for an hour yesterday. I'd hate to see what happens when a major claim like heating is the problem.

C
Craig
3/20/2019
Very good and timely service when setting up the program and follow-up service visits

J
Jimmy P
3/20/2019
The claim process has been very simple. I am very satisfied with the response time to my claim so far. I am still waiting for Select Home Warranty to send me the name of a technician to come and fix the problem so I didn't give 5 stars. If everything goes as well as the initial contact for warranty, I would change this to 5 stars.

Carol A
3/20/2019
Thank you Isaac M for your help choosing Selct Home Warranty instead of renewing with broward factory service which I was going to do Lawrence & Carol Prezzano

C
Clifton C
3/20/2019
Claim was denied without an inspection performed. There was no inspection performed to determine the cause of damage to my pool equipment. The representative on the phone kept telling me that my claim was denied and there was nothing I could do about it. She also stated that I could hire a technician to diagnose the system and send in his report, but that it would not be covered since I have already been denied. I paid extra for pool coverage and I can't even get a technician to perform an inspection to see if I have a covered loss.

Dianne S
3/20/2019
I contacted Select Home Warranty online and received an immediate call back. The sales rep was polite and thorough in providing information about plans but let me choose what I was interested in. I received a good plan with an excellent price.

L
Lisa o
3/20/2019
Great customer service. Helpful informative and willing to answer all questions.

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