Select Home Warranty Review
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4,208 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.
They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
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4208 Customer Comments & Reviews
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First let me start by saying Select’s customer service is terrible and the warranty is worthless! We’ve had 3 claims, all of which have required 30+ phone calls on behalf in order to get the repairs completed and to get our refund. Each time we called it was reported that they needed something different or the same thing we had already submitted. It was totally unorganized with no follow up. We were often told we would receive a follow response in 24-48 hours, which we would never get. It appeared that Select had no protocol to follow up with the customer during a claim; everything had to be initiated and repeatedly followed up by us. Most importantly I don’t want you to fall in the... Read More
After renewing my policy for the second year. I file a claim for my 3 year old front loader washer that would not spin to drain the washer. A very nice repairman found that the water pump had stop working! he told me that my washer was very clean and well maintain and he would call in to order parts and approval . After waiting a day I call him to check on the status of my repair and was informed by him that SHW approved the parts but I would have to pay $125.00 for installation of the parts! Because in section 9.1.2. This Agreement does not cover any systems or appliances that have had previous repair or that require repair as a result of improper installation, previous repair, damage... Read More
Select Home sent me a great plumber to fix the leak I had in my whirlpool tub. He also was able to reseal the tub and did not even charge me! I am very pleased with the plumber that was sent my way.
Even though my contact states the item is covered, they have found a way to deny the claim.
Called for the first time since having a plan with Select Home Warranty to file a claim only to be told my contract was canceled. Payments were still being withdrawn from my checking account every month but the representative ( extremely rude) argued me down they were not receiving payments and I would have to go to my bank without any proof that my contact was canceled and tell them they needed to refund me. She could not give me a date as to when it was canceled. She transferred me to accounts payable where they reinstated my contact because they saw the payments and the gentleman processed my claim. Minutes later I get an email stating my claim was denied and I needed to replace my... Read More
They certainly saved me a ton of money over the past year. Besides the payments they make to repair companies I love that they actually find the people. That saves me a lot of stress and I do not have to have multiple different people come and give me quotes and try to take advantage of me.
The staff is great, They handled my claim professionally. They fixed my dish washer. It had a broken lining that caused water to leak. It cost $499 for my warranty for the year. Trev
Select Home warranty was called to my house by my brother to take care of our parents claim. They are elderly and needed help in explaining the problem with the oven. They were patient and made us feel very comfortable, thank you!
Our staff helper was great in how he made sure our claim was going to be handled. I finished my claim yesterday and feel good that I ordered my select warranty coverage a couple months ago.
The warranty has made things a lot less stressful for me and I am going to continue to be a warranty owner. Select warranty services are quite good and they covered all my appliances in my home. I will be a renewal customer.
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- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone
