Select Home Warranty Review
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.
They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
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4208 Customer Comments & Reviews
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No words. Completely ripped-off by this company. $400 max payout on any item, IF you are lucky enough to have your claim approved, but you don't know that until after you have paid them and actually get to see the contract.
They don't let you read the contract until after you pay for an entire year up-front. The sales people will say ANYTHING to get you to purchase. Their maximum payout on any item is $400. That doesn't cover much on a $4000 new central air, and even then they won't approve it stating a "Freon leak is not covered". Um, I have the technician report in front of me that states, "bad evaporator coil". WTH? Its not a Freon leak, its a bad evaporator coil due to poor maintenance ( prior to my purchase, I have not lived here even a year yet) yet they keep denying my claim stating Freon leaks are not covered. Save your money. All warranty companies do this.
the represenative prvided me with the necessary information that i would need to move forward with my claim.
so she should rate a very good rating. she may indeed rate 5 stars but i don't ever use the top rating.
I have had appliance warranties in the past and this one was by far the WORST. I was told things would be covered and they weren't. I even called one of their "preferred plumbers" and he told me that he asked them to stop having customers call him because Select Home Warranty hadn't paid him for past claims. When I called to cancel a gentle put me on hold and virtually refused to cancel my policy. Will be going back to American Home Shield! I only left American Home Shield because I thought Select was cheaper..... well you get what you pay for!
So far Select Home Warranty has been really quick at returning emails/calls about the claim that I have made. Our washer went out this week and I had to submit a claim on Easter. By the end of the day, I had already received an email saying that the claim would be processed and a contractor would be selected within 24-48 hours. The very next morning, the repair service was selected and I was contacted to set up a service appointment. I currently do not know how the resolution of the claim will play out as of yet, but I am hopeful.
Customer service rep was very helpful and promptly assigned service contractor who we expect will contact us shortly to address our plumbing problem. Since we are still waiting for the contractor to schedule the repair, I am assigning 4 stars to the service thus far.
They helped find a technicians within 24 hours. Much faster than my previous experience. Good job SHW!!!!
Do not trust this foreign company. They have inefficient systems in place to handle claims. There is no email address on their website. They do not have a "status" of your claim set up on the web. I filed a claim on my oven on March 3, 2019. It is April 22 and I still don't have an oven repaired or replaced. They asked for photos of the oven and the model number. I sent them. They said to wait 48 hours. I called back 48 hours later. They asked for photos of the oven and the model number again and told me it would be 48 hours. I called back 48 hours later. They asked for photos of the oven and for the model number again. I pointed out I had sent them three times. The operator... Read More
The clothes dryer broke down and I was given a proposal for a $250 reimbursement check. I had to wait 45 days and it did come and the amount is being used toward a replacement one.
Select warranty offered me a low cost bronze plan and I use it to manage my appliances in my coop. The program is reasonable and the claims department has always been able to answer my questions in a timely manner.
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🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone
