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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,208 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States. They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits. They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage. With no term benefit limit set, the company has no caps to their coverage claims. As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage. For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website. In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement. The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract. After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services. In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA. In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4208 Customer Comments & Reviews

Loading Reviews ...
mainsail8992
4/23/2019
CSR was very professional and knowledgeable about the issue and what it would take to resolve it.

M
Medina S
4/23/2019
I was relaxed the whole time the electrician was here, they were polite and finished the repair of my ice maker problem in two days. They had to order parts and come back.

Lila M
4/23/2019
Jacob was very nice although I have a terrible time reaching a contractor

qasim q
4/22/2019
Quick service, courtesy I did a claim by online service I received a fast response.

f.hereford68
4/22/2019
It required my valuable time to call back and express my concern as to Select home warranty claims Dept as ask them why would they send the same company to my residence knowing I had a problem with this same company before.

T
Tony
4/22/2019
I’m very much considering I’m very much considering signing up for another year they have been so helpful

D
D. A
4/22/2019
My air conditioning system was still blowing very cold air, but it wouldn't take the humidity out of the air. Select home warranty sent a technician and found that my evaporator coil was shot, which was then also causing a Freon leak. Select home warranty denied my claim stating that Freon leaks are not covered. What a bunch of idiots! The Freon leak didn't cause the evaporator coil to go out! It's the other way around! Don't waste your money. Put it into savings account instead. My next step is to go to the Better Business Bureau, which a lot of people have been doing because can see select home has a poor rating.

Jennifer K
4/22/2019
Cost of this warranty was much less expensive than others I have used. The trade fee is also less than my previous warranty company. After filing a claim online, I usually hear back from a representative within a few hours. I have also been able to get issues resolved quickly over the phone.

L
Lee S
4/22/2019
I called for new claim. The respresent was very helpful. Good customer service

J
John P
4/22/2019
I paid for a 3+ year warranty plan with Select Home Warranty. I recently had a problem with the AC not working correctly. They sent a technician out to diagnose the problem on 4/16/19 and the contractor sent over the diagnostic right away. I contacted Select Home Warranty multiple times since then to follow up with the authorization to repair. Every time I spoke to them, I always received a different answer as to why they haven't processed the authorization to repair. The last time I spoke with them, they told me it has been approved and I should receive authorization on 4/19/19 or 4/22/19. I called again today and they said they have not processed it because they are missing items... Read More

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