American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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I had a furnace with an extremely noisy fan. It was so noisy that I could hear it from outside of the house in the garage. The furnace specialist ordered a fan for $360, but AHS would not pay for it since the old fan still worked although it was so noisy. I had to pay for the fan. I am going to cancel AHS next year and get another company who is more reasonable. No one could live with the noise this fan made.Horrid policy.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Eileen, Please provide us with your contact information by emailing us at social@ahslink.com, attention "Consumers Advocate", and we will be in contact with you regarding this matter.
Placed a call to AHS for Service and got an immediate response. The Service company they assigned was prompt and my Service was performed in 2 days. I will continue to recommend AHS to all my friends.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
William, Many thanks for the great feedback.
The service person called immediately for appointment, arrived within the assigned time, and found the problem and performed the service expertly. Have had no further problems. As no one reads contracts as thoroughly as they should, I missed the part about the charge for additional Freon for the A/C being not included in the fee. I think you should put this in bold print or something to make it more apparent when reading over the contract. The previous Home Warranty service I had (HMS) did not charge extra for Freon and I only paid the deductible fee and only AFTER the service was performed. On your Website, I read several negative reviews. I hope I haven't changed from one service... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks you for providing feedback about your services, Gail. We appreciate the opportunity to improve our customer experience.
American Home Shield gives nice piece of mind. However, some problems in your home are simple. I learned this lesson the hard way when I paid a $75 service fee to have a plumber come and literally tighten a connection to a spigot. I could have done it myself. I wish he would advised me of that. He was there for less than 10 minutes and it seemed like a monumental waste.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for providing sharing your feedback with us, Annie. We will use it to improve our products and services.
The service is good but they are impossible to reach by phone to speak with representative. On hold over 30 minutes on average and have had to was it longer.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Ed, I offer my apologies for the extreme wait time that you have experienced and if you are still in need of assistance, please provide your contact information to us by emailing us at social@ahslink.com, attention, "Consumers Advocate", and we will be in touch with you. Thanks
This company left us without a dishwasher for a month. Instead of just replacing the dishwasher they rebuilt it. A new tub, motor, soap dispenser. Also, they take forever to process your payments. I really don't know how they stay in business.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Martha, Your feedback is important to us, as we strive to provide excellent service for our customers. We are sorry for the inconvenience that you have experienced, and if we can be of assistance please provide your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate", and we will be in touch with you. Thanks
The monthly cost has increased over the years and is making me reconsider if its worth it.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Your feedback is important to us Stephen, and we appreciate the time you took to tell us about your concerns. Thanks.
My refrigerator has been broke for 6 months!! I am on the 3rd service company. Between the 3 companies, all kinds of parts have been replaced and Freon added multiple times. I still have the same problem. They have tried to charge me the 100.00 service fee over and over and finally said that I didn't say the right thing when I opened a ticket. I was also told that I need to call, not go online for an ongoing problem. If you call, the wait time is 1 hour and sometimes the phone hangs up on you and you have to start that 1 hour all over. I have talked to 2 supervisors and have called the department for a replacement. My call was not well received. My contract states that if the item... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Brenda, I sincerely apologize for the issue that you have made us aware of. If you can provide your contact information to us by emailing social@ahslink.com, attention "Consumers Advocate", we will be in contact with you. Thanks
We have been an AHS member for several years along with other family members and I have convinced co-workers to switch to AHS. We have always had excellent service with AHS except for the current service call on our central air conditioner. The initial call was placed, a technician came and said there is definitely something wrong that the rooms nearest the unit do not cool. So he tells us he is going to gather his things outside. So we are waiting for him to come back in and give us a ticket so we can pay him $75. So we wait, and wait, and wait so I go outside to see what's taking so long and HE IS GONE. We waited a week to hear back from him or AHS. WE HEAR NOTHING. We start... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Paul, Please provide your contract number or property address and phone number to us by emailing social@ahslink.com, attention, "Consumers Advocate", and we will be in touch with you regarding this matter. Thanks
Whenever I have a issue AHS takes care of it within a timely manner.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the feedback Monica.
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
