American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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AHS has the worst customer service. I submitted a claim for service on my A/C unit and AHS sent the request to a contractor that was 100 miles away and didn't service my area. When I called to speak to a customer service rep, I was on hold for an hour and ended up hanging up. I clicked on the "contact us" link on the web site and was directed to a phone number that did not work. No e-mail to send a request to. No address to write a letter. No way at all to talk to someone about my faulty service request. I resorted to their facebook page and posted a comment asking them to call me. Their facebook page says they monitor it 24/7. YEA RIGHT! No response to that either. Bottom... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Peter, If you can provide your contract number or property address and phone number to social@ahslink.com, attention , "Consumers Advocate" we will be in contact with you. Thanks
I have had No problems at all for the 1st year of service AHS. Responses were quick and the work was done fast and efficiently . The only slight problem I had is one of the contractors , to bring work to code, I had to have additional work done which was on the high side.
Other then that all was Good
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate the feedback Chris. Thanks!
I had AHS for over a year. I only called them out twice and both times were a nightmare. The 1st was for the washer and it took them 2 weeks to repair. AHS claimed it was the contractor and they claimed it was AHS. Everytime I called AHS I got a different office and I had to go through the entire situation Everytime I called. I finally received a call with an apology and was told I would receive my service fee back and of course that never happened. When I called to see about the refund no one could understand why I was supposed to get a refund. My 2nd issue was my garage. Of course I don't know why my garage is acting the way it is. So when the contractor comes out AHS claims they... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Cheyenne, Please provide your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you regarding this matter. Thanks
Did excellent work, kept me informed @ all times when they where scheduled for a appt., if they were goi g to be late
Or needed to change appt. time to another day, they always worked with me .
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate the great feedback. Thanks!
Excellent so far. We've been here and with AHS for one year, but have had a policy for many years at other addresses. We've experienced no "anxious moments" when filing a claim or with the selection of repairs made personnel. Thank you very much.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Excellent feedback. Thanks Mal
I waited 3 hours on hold trying to schedule repairs. I had to plug my mobile phone into the wall because my full charge went down to zero. I spent 2 days waiting for a technician. The tech could not fix the problem. I was charged $75 by AHS and no repairs were done. I ended up calling an outside company to fix my A/C and they fixed it in a couple of hours.
Terrible customer service. Terrible voice mail system keeps you waiting on hold forever. When the staff finally answers the phone they demonstrate thier total lack of care and lack of knowledge.
I wrote this when caling for an explaination. I have been on hold for over an hour already. I don't know if they will pick up the phone.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello George, I apologize for the wait time and the issue that you have experienced regarding your services and I would like to follow up with you regarding this matter. If you can provide your contract number or property address and phone number to social@ahslink.com, attention, "Consumers Advocate", we will be in touch with you regarding this matter. Thanks
Love the coverage but trying to contact customer service is a nightmare. Called them to cancel a repair a been on hold for more than 1 1\2 hours and still waiting as I am writing this. Customer help needs to be improved greatly. No since in this kind of wait.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Sandy, I would like to follow up with you regarding this matter. I apologize for the extreme wait time that you have experienced. Please provide your contact information to us at social@ahslink.com, attention, "Consumers Advocate" and we will be in touch with you. Thanks
One of the best decisions I've made. Peace of mind and hassle free. Always get a call from a licensed contractor within a day or two and so far I've had my fridge fixed multiple times
Dishwasher replaced.
Sewer snaked.
It works !
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We're delighted to read your wonderful feedback Chad. Thanks!
The ease of having a home warranty through American Home Shield (AHS) has been worth the price! As a new home owner, our realtor suggested AHS appliance and service warranties. Thankfully, we bought both and experienced within the first month issues with our plumbing, which these were not found during the home inspection. These repairs would have cost us a lot of money and time. Thankfully, the American Home Shield Home warranty kicked in right away and scheduling a service call between two difficult issues went very smooth. The first technician was very responsive to call us right away to schedule a convenient early-evening appointment. He arrived on time and was very helpful to... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for sharing your service experience with us, Michelle. We're happy that you're pleased with your services.
AHS has paid for itself for the past 7 years. Our house is getting older and things break down. The money we have saved with these common age related fixes has been a huge relief.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Great feedback Amber. Thanks.
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
