American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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The sellers provided us with a one year warranty with American Home Shield who also works under the name HSA Home Warranty. They are the parent company.... but in each instance they say that their phones are 24/7 which they are open but you are given a hold time usually over one hour and without the ability to leave a message and have someone call you back. You always end up having to pay a huge amount out of your pocket and left with many uncovered items in the repair. The contractors are faced to wait on HSA to order parts and the customer service reps have no clue what is going on with parts or how to locate. You are faced with incompetent and inaccurate responses. This has been... Read More
So far extremely disappointed with American Home Shield! Let me give one example. Since 25 August 2017 I have been waiting and calling to speak with a supervisor and nothing. Since 25 August I have placed six requests to have a supervisor call me, nothing. Every time I call in I can expect to be on the phone for at least an hour. Customer service does not seem to be their priority. I just received a reply and I got the typical, "It is summer and we have a high volume of calls." I will seriously consider taking my business elsewhere.
Very disappointing!!
They would not warranty a new Dish washer after multiple times of having a technician work in it. Very disappointed with the service.
The service technicians were very knowledgeable and did a great job. The customer service of American home shield on the other hand mislead me on the replacement furnace that I was getting. They told me I was getting a carrier furnace and then put in some generic knock off of a carrier in which I was not happy about.
I recently needed my toilet worked on. The first plumber left it with a slow leak that made a stain on the ceiling downstairs. They sent another plumber from the same place who was rude and said the leak was a separate incident and said they would not fix it if I didn't sign the work order and that they were not responsible for the secondary damage. He also said that he didn't have insurance to cover it. I complained to AHS and they sent a third plumber who fixed the toilet and said the bolts hadn't been screwed on right. I called AHS and they were supposed to have someone call me about the secondary damage. No one has called me back. The customer service reps were responsive, but... Read More
We found we had a leaking toilet, not something one would notice right away. But when we did, AHS refused to cover the repair because it was not a "one time event," meaning that any damage that takes place over time, as opposed to an immediate incident, would not be covered.
They are happy to take our check "long term," but like so many insurance companies, they are in the business of looking for a way to collect and to get out of paying as often as possible. Better to save $50/month as emergency repair money.
They did answer right away but do not understand why we had to wait a7 days to have a service man come to look at it and 7 more days to get the part. There are 2 handicap people in the home with no stove for 2 weeks. Who's paying for us to go out to eat or order food in?
It is horrible to try and reach a customer service agent on the phone I waited on hold twice for over an hour.What kind of company does that?Also I cancelled a service request but was cgarged 75.00 service fee anyway. God help anyone who try's to get that refunded.
The issues relating to plumbing were taken care satisfactorily. I was very happy with the overall process and the technician, who performed the work.
AHS is a life saver. They have never let me down and have always been reliable. I recommend their services as they cover agonist everything.
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
