American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Contacted AHS and contractor contacted us timely. Work was scheduled. Contractor came and replaced the entire workings for one electric garage door opener. Operates like new.
I have my duct work on my warranty. I thought I had a problem and had a company come out. I did not have a problem and have peace of mind now.
Their customer service is horrible, and not helpful. Wait time to get a rep is over an hour long. If you have multiple appliances to file a claim on or need them to come back because the previous job wasn't done correctly you have to call in. I've had issues with the reps getting my service requests correct but because they failed to input the information correctly, I was unable to have all items serviced. When you try to reach a supervisor, you're told you're going to be put on a supervisor list for them to call you back. I've been waiting 4 months now for that call back. The vendors they use are incompetent so you always have to do a recall, and most times they still charge you for... Read More
I have been a AHS customer for many years and through those years I have seen the company go through ups and downs. Recently, however, I have experienced the worst overall customer experience. the customer Hold times are in excess of 60 minutes. The contractors are inadequate and unprofessional. I had one a/c repair person come out and knew nothing about the a/c. His pants were hanging down so far down on his ____ that they interfered with his ability to walk and hold equipment. He was sending pictures of the a/c to his manager to try to figure out the unit. I have four contracts with this company and am gradually moving them all to another company.
They need to get people that know what they are doing
The technician was knowledgeable and explained things well. He did not try to sell us something we did not need.
I've had consistently poor experience dealing with American Home Shield. They send out the cheapest contractors, which often means they are inexperienced or of poor quality. Not only have contractors not done a complete job (resulting in secondary household damage that AHS will not cover - leaving us to deal with contractors who may or may not even have expertise in the area of damage (ie: AC problem resulted in leak, collapsing ceiling and damaging drywall and woodwork). Additionally, any time you call AHS to and have to talk to a live person (following up on an existing claim when the contractor doesn't call you, or follow up) required that you wait on hold for not less than an hour... Read More
The contractor that came out originally said in about a week they would make an appointment to replace the airconditioner. It took about 2 weeks it was approved. Now the brand new one is not working, wires are just hanging loose, they're were not sure nuts used not even electrical tape.
Have had great service from AHS for both homes. Highly recommend them to other homeowners.
I have been an American Home Shield customer for approximately 8 years. I recently requested my refrigerator fixed and it has taken 4 to 5 visits and it still isn't fixed! I complained about taking off of work and pushed them to credit my service fee, they finally said they would (I have not received it). My hot water tank started leaking and when the plumber got here they told me I owed an additional $200.00, I told them I would not give them that until I spoke to American Home Shield. I cannot get them on the phone and have now been on hold for 35 minutes!!! The plumber left and I still have a basement filled with water. My contract expires in November and I will be moving on!!!!
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
