American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Over billing, poor Phil be service, can't seem to correct errors in the accounts, never service when promised...
Sad sad sad!
Whenever I have called American Home Shield regarding issues with vendors or just questions the staff has always been so very helpful and always accommodating. I appreciate the kindness with helping to explain and understand. The only reason I gave the rating a 3 is every time I have called I have been on the phone on hold for 35-over and hour. This isn't something that is acceptable as a consumer. Both my husband and I work full time jobs and are busy with our wonderful 5 children but that leaves no time to sit on hold waiting for an update on a claim. Possibly would suggest looking into an emailing system. Id be willing to use that and wait for a response for a couple days vs.... Read More
I had three items one the past three years that need repairs. They where all covered and fixed by our American Home Shield warranty.
I did not realize I would have to pay $107 for a service call by an approved vendor.
So far the claims we have made with American Home shield have been taken care of. Some of the contractors they use have been less than satisfactory, that's the reason for only 3 1/2 stars.
I had total of THREE ceiling fans with issues. I wasn't sure if the service person would fix any of them. 1. ceiling fan not making noise, but person in upstairs room could hear the hum of motor. I heard it, but it's just white noise to me. Hard to hear. (I had to insulate the ceiling, so AHS really couldn't help. We're also adding a carpet in the room above the fan.) 2. Ceiling fan making noises, lubricate? The guy just screwed the housing of each light and noise stopped! We all re-tighten the tiny screws to the glass, but I never thought to turn the housings! 3. Best one: the ceiling fan in my bedroom kept blowing the lights out, one at a time within a couple weeks, since late 2014.... Read More
Service is horrible. The replacement parts used are extremely cheap and in some cases not even working. Repairs are based on riging things up so you end up making the repair yourself or seeking help and paying for it yourself as well. This is a huge rip off. Not only have I paid multiple $75 fees for the same issues, along with dealing with disreputable repair companies, but the issues are never actually resolved!
Stay away from this nightmare!
K
Kina W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
Hi Mary I would like to offer some assistance for any concerns that needs to be addressed. Please send your complete property address to social@ahslink.com. Please put in the email subject line "Attention Consumers Advocate" and a representative will follow up. Thanks!
Because of Hurricane Irma, I was not able to get an AC Technician and it took three days to get someone at my house to fix the AC unit. However, the technician that finally showed up was very helpful and tackle the problem right away.
It is painful getting in contact with a living human. We were on hold for an hour. You cost me $1000, because I had no AC in summer, and your "preferred " company was not even going to get to us for a week. We had to go to a hotel. The company was some mega regional organization. After forcing the matter you brought in a second local person who came in a couple days. It is like you expect people to only call for an inconvenience, not an emergency. Loosing a dishwasher, stove or washer is an inconvenience. I see waiting a few days to get help, maybe. However, not having AC or heat needs a different level of urgency. You should let us get whomever we can get out... Read More
I am very dissatisfied with AHS. Overtime they send someone its someone who barely speaks english and if asked any questions they respond as if you are stupid for asking.
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
