American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Thank you for my previous claim being fixed by Island Breeze heating and cooling.
Our air conditioner went out in the middle of August in Oklahoma. Needless to say, our house was extremely HOT. We filed a claim on a Thursday and were told that the earliest someone could be out would be the coming Monday. I called AHS and was on hold for at least 40 minutes each time I called (due to a high call volume) and when I got in touch with them, I was told there was nothing they could do to speed up the process. My husband and I could not live in our home because it was 92 degrees INSIDE the house. We were forced to rent a hotel room for the first 4 nights using our own funds. When the A/C company finally came out to our house, he told us it was our compressor and they would be... Read More
Very easy process and handled quickly.
They send out companies that give very poor customer service. Takes more than one dispatch to get your service even set up.
Several issues with my personal experience with AHS:
1. Lots of small print: if not read from the beginning you're left with large out of pocket expenses
2. Contractors/companies used are low-quality creating need for same issue to be re-done over and over. Sometimes they will come and go refusing to do anything (can't fix a sink leak because the water line is hooked directly into the bottom of the faucet!)
3. Beware of 50% increase in contract cost after the first year
The company is slow, when you call for an update, the waits are over an hour. You can't find anyone to help. If you like dealing with the US Post Office, you will LOVE AHS. I don't know who rates these companies.
I wrote a detailed complaint and you deleted it. Terrible service
When you are able to get in touch with them and get a quality company scheduled, the service is good. However, it is difficult to get in contact with them and many of the contractors they use do not answer their phones or come as scheduled.
It took two over two hours of my time to reach AHS over a service charge that was billed to me when I never spoke to anyone to schedule service. They do not respond to emails or mail and you have to wait on hold for over 30 minutes. Ridiculous.
It took 5 visits from the contractor and 6 weeks to repair our air conditioning air handler. This is totally unacceptable! In addition, when we called AHS or the contractor, we were always on hold AT LEAST one hour before someone answered our call! That also is unacceptable. We are extremely dissatisfied and would NEVER recommend AHS.
Ecco tec came to fix air conditioner and said they needed a part and would have to clear it with you third attempt at fixing they said they'd get back to me haven't and when I tried to get them both numbers were disconnected. Tried to get American home shield to tell them and hung up after one hour holding what's the story ileane eisenberg 410 358 4225
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
