American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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You guys hire Vendors who don't complete the Plumbinb job they were paid to do. The Plumber said he would put me in for urgent leaky plumbing repair and left with them still leaking in both bathrooms. He said he would get a Master Plumber and then The Greensboro based HOME SERVICES OF THE TRIAD at (336) 484-1482 would call back with who was coming to finish the job. Item to note is you paid them believed they completed the job and they did not. My two cents is you hired an out of town contractor that did not want to drive back to Chapel Hill to complete the job. Please get me a local plumber to fix the leaky pipes issues in both of my bathrooms and please get rid of that... Read More
I've used the home warranty several times since I've bought my home. Normal wear and tear, nothing crazy. Each request has been an ordeal. I've spent numerous hours on hold, trying to contact customer service. I've asked to speak to managers which took 24-48 hours to process the request. My first experience was a small plumbing leak that required me to shut off the water to my house. I have a small infant at home and an elderly parent I'm caring for mind you. I submitted the request online and never heard from the company. After a few hours I contacted the plumbing company who didn't know who I was and I eventually ended up calling AHS. After an hour on hold, an AHS... Read More
The contractor was always on time. He continued to work with me to get the problem solved with my refrigerator. Also, very clean and professional. I would be glad to have them back again if needed.
HC--- Durham, NC
repairs are slow done
This is by far the worst company I've ever dealt with in regards to customer service. All my calls (four or more) to this company found me on hold from 30 to 45 minutes. Totally unacceptable!!! When the call was finally answered, I given the run-round or to be blunt - lies!!! In relations to air condition units, the warranty is joke. My unit needed servicing and uses R22 refrigerant costing $125.00 per pound. My unit required 8 pounds during repair. AHS pays $10.00 per pound toward the repair. (Seriously) Where did I benefit in having this warranty? I'm still searching for the answer!! BTW, this is the short version of my encounter with AHS. Definitely, TWO THUMBS DOWN!!!
Worst customer service I've every had with any company! This warranty came with the house when we bought it. My washer stopped working on Aug 24, I opened a work request early on Aug 25 and the repairman didn't show up until Aug 29th. The repairman said the part he needed could be bought locally but AHS had to ship the part, so it would be at least a week. On Sept 8th the repairman installed a new part but found out a different part was needed; the repairman said he again would have to wait on the part from AHS. I called AHS the afternoon of Sept 8th and explained the situation and that I had already spent $60 at the laundry mat. The AHS rep was very friendly and understanding, he... Read More
Very satisfied with the service I received I receive service in a timely manner
The only complaint I have is hold time when calling in a claim . Other than that every claim I made was handled in the most professional manner. Would recommend to anyone who asked
I'm very pleased with the services of American Home Shield! Recently two of my 21 year old appliances stopped working. I contacted AHS for service and heard from the repair man within 30 minutes. They volunteered to come to my home the same day but I was tied up. They were at my door the next day at 9:00AM. Unfortunately, both appliances needed to be replaced
No problem. I now have new cook top and refrigerator. I rave about this warranty to all of my friends. I feel this insurance is just as important as auto and home insurance.
The customer service is somewhat disappointing due to the long waits on the phone. When people finally come out to do work, their performance is shabby at best and needs much improvement.
Top Rated
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
