American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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I had trouble with my air condition unit in the hottest part of the summer. It was blowing but not cooling. I called American Home Shield and the representative was very courteous and helpful. I called around 4:00 in the afternoon and she had someone calling me about my problem by 5:30. The repair people were at my house before 9:00 the next day and in an hour I had cold air again. Could not ask for better service.
Been with the company for 14 years approximately and this time had to have the air conditioning coil replaced. I don’t know how the company contracts companies to repair but noticed that the person they initially contracted was a one person company and not reliable. I complained several times because was taking to long without air conditioning. Finally they contacted another company after 2 weeks. Then they came and took a while to get the part ordered. I had to be calling many times to have them move to the next step. It took a more than a month to fix the air conditioner. Then American Shield told me that I had to pay for the installation of the coil because the repair company said that... Read More
Only been with AHS for a month and I am very pleased with how professional and timely they are. Especially love how I received a text immediately after submitting a service order as well as being informed when the contractor is on their way or finish the job.
Customer service is horrible. The contractors that they send out are either just starting their businesses or really shoddy contractors from the experiences I have had. I have been overbilled and calling them to discuss it is pointless.
Problem was reported 3 months ago and never resolved.
Three techs (?) were sent and neither knew what to do.
One tech who supposedly replaced the tube leading to the ice maker did the job incorrectly causing water to flow onto the floor resulting in damage to my condo and to the condo below me.
So, problem remains as well as over$1000 cost to me to repair the damage done by AHS techs!
Very efficient and did the work to our satisfaction.
Trying to make a claim is difficult. I was on hold for at least 20 minutes before I could speak to a representative. I had to call back multiple times concerning different issues. As a customer, I should not have to be on hold for that long to speak to a person to help me.
Very disappointed. My microwave stopped working and it took american home shield amost 2 weeks to get a technician to come check it out.
At first I was really unhappy with them. It was my first time to need a repair. The online request is very easy to do. I was pleased, but it was going to take a week or so to get a serviceman here for a refrigerator. That's a long time to wait. A long time to eat out or go to the store daily. Food was spoiled. Finally the guy arrives and he fixed it. The fix lasted about 6 hours, then it was dead again. I called the place he was from, but they said I had to go thru AHS. Trying to get hold of them was a nightmare. On the phone holding for an hour only to get hung up on and start again. I told them the problem and they said that they'd send a person out again, but it would be over 2 weeks!... Read More
This warranty service is absolutely terrible. They partner with the WORST contractors. I has an HVAC issue where the ac is hardly cool, the 5th time they sent a technician out (late every single time), he barely spoke english, disassembled the condensing unit and then said it was broken and couldn't put the unit back together. Next thing I know the home warrant is calling me saying I will have to pay $400+ in "modifications". I reach out to the HVAC compant to determine exactly what kind of modificiations are needed, they had no idea what I was talking about. This compant will use, abuse, and then drop you just to gain profits. STAY AWAY!!!
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
