American Home Shield Review
ConsumersAdvocate.org
4,124 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4124 Customer Comments & Reviews
Loading Reviews ...
I'm so glad I signed up with AHS about 15 years ago. I've never had a problem with their service. I am a widow and cannot afford to buy new appliances. I'm just hoping they don't keep going up with their monthly amount, or the service fee, especially since their corporate taxes were reduced. Good job AHS!
The service people they use are very good and timely. American Home Shield is damn near impossible to deal with. I’d give them 1 star but I don’t want the tech to get the 1 star, only the warranty people. Took me almost 6 weeks for them to finally replace my dishwasher after they closed my repair case even though it wasn’t repairable. Again the techs are a 5, AHW is a 1 - and to boot I emailed 2 times specifically asking for a phone call and never got one.
This company is a scam. It is a hastle everytime you call. It never feels they are there to help you or serve you. Our last request for our AC has been ongoing 6 months now. They act like our appliances we added in 2015 were never covered. They do not allow you to speak with a manager or supervisor. This is beyond absurd. I cannot imagine continuing with this company.
Garage door springs broke called AHS with claim, contractor called and scheduled an apt for the next day, all parts and labor was covered and repair was done within 48 hrs and only paid the $75 service fee.
I have never seen such a scam. My oven has been broken for a month. Sears repair came out and said it needed new parts--$900 of parts for a 15-year old stove. For the last week I have been trying to get an answer about a cash out, since the part they sent to repair it was refurbished and it was defective. I have spoken with 6 customer service people. One of them told me I couldn't have the cash out option unless the technician put it in their report. 4 of them said I could have cash out and they had put the request in. By call #4 I was asking for a supervisor. I was told no supervisors were available, the first time I was told they were in a meeting. The second time I was told... Read More
They left you on hold for an average of 2hours every time I called. They sent out incompetent service workmen. I ended up calling out a company of my own that did the job right the first time. I am sure I would not use this company ever again
All my experiences so far have been excellent- customer service, timeliness, and hassle free.
The warranty company is great, make sure you know what is covered in your policy though.... also make sure to check out the company they have coming out for service.....i finally had to tell them do not send anyone out from this one plumbing company ever again....
This company has won the award for having the worst customer service in the world. I have been waiting on a part for my dishwasher since January 22. It is now 2/24. It is impossible to speak with a supervisor. No one knows anything. I think all of the customer service agents have degrees in RUDENESS. No supervisor is ever available and will NEVER return any calls. They sent D&J appliances out to repair the dishwasher(this company is awful) if anyone ever needs service please refuse this company. The wrong part was set twice. The tech said it was AHS they said it was the tech. Anyway this entire ordeal has been mental draining and very time consuming. All in all please have... Read More
Service is excellent, though not always timely. I have a older furnace and it often takes the selected service provider inordinate time to procure parts. i.e. four days and the outside temperature is below freezing. Provider would prefer to replace the unit but their hands are tied by AHS
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
