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Ambetter Health Insurance Review

265 Customer Comments & Reviews - see all comments
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Ambetter is a health insurance company owned by the Centene Corporation, which is a multi-national healthcare company that provides programs and services to under-insured and uninsured individuals. Ambetter offers customers affordable health care plans in 14 states including Arkansas, Arizona, Georgia, Florida, Indiana, and Nevada, among others.

Ambetter is Centene Corporation’s option for a health insurance marketplace, so it’s intended for individuals who lack health insurance, and possibly don’t qualify for traditional plans.

What’s Included in Ambetter’s Health Insurance Plans?

Ambetter health insurance plans offer prescription coverage, mental and behavioral health services, integrated care management, maternity and newborn care, 24/7 nurse advice line, Ambetter Telehealth, My Health Pays Rewards, and optional vision and dental coverage for adults.

The company has three plan options to choose from: Ambetter Essential Care, Ambetter Balanced Care, and Ambetter Secure Care, which are classified as bronze, silver, and gold, respectively.

The Ambetter Essential Care offers lower monthly premium payments, but higher out-of-pocket expenses, the Ambetter Balanced Care offers the best balance between monthly premium payments and out-of-pocket expenses, and the Ambetter Secure Care has higher monthly premium payments, but limits your out-of-pocket expenses.

Each plan has a different type of coverage and payment, but all of them include essential health benefits such as emergency services, hospitalization. outpatient or ambulatory services, preventive and wellness services, maternity and newborn care, pediatric services, mental health and substance abuse services, and laboratory services, among others.

Final Thoughts

Overall, Ambetter offers flexible healthcare options that fit different budgets and needs, with a few perks like the company’s My Health Pays Rewards, which allows customers to pay for medical expenses with the money they earn through the program, a 24/7 nurse advice line, and Ambetter Telehealth, which provides 24/7 phone or video access to in-network providers for non-emergency health issues. Additionally, Ambetter members can manage and pay for their account online, and the company’s website offers helpful tools like a provider search engine, and educational articles for those who want to learn more about insurance.

Having said that, Ambetter health insurance also has its drawbacks, like the fact that it’s only available in 15 states, you must sign up during the open enrollment period, and that the company may have stricter requirements to qualify than other traditional insurance companies, so customers should keep this in mind before purchasing.


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265 Customer Comments & Reviews

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Whitney
2/12/2021
If you're struggling to find a dentist/dental provider through your Ambetter plan, know this: Ambetter contracts with United Concordia and/or Envolve Dental/Health. Don't waste time asking the office staff if they take Ambetter because 9 times out of 10 (even 10 out of 10!) you'll be turned away. Ask whether they contract with either of these two providers and you might (finally!) receive a positive result. This literally took me 5 calls to Ambetter and probably 6+ hours to figure out. Customer service is a joke and there appears to be little to no consistent training among Ambetter staff. If you can avoid this insurance, do.


gabepicciolo52
2/11/2021
I tried to cancel my coverage due to increased cost with 4 x lower coverage. They said they cancelled it but then billed me again. Upon calling back they said I have to cancel through marketplace. Very bad would not recommend


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Ohio i
2/10/2021
Worst customer service! No one is able to answer your questions and they are rude. I had a rep get mad at me because I didn't know what a mammogram would be called in their system. All they do is look up doctors in the same flawed online portal that I can do myself. The insurance itself is horrible as well. It covers nothing and I pay for the highest/best plan. No doctors take this insurance. And if you try to find a doctor on their website, it lists numerous doctors and when you call they say they never even heard of this insurance.


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connie
2/6/2021
I did not have pay anything at DR. office when i seen him


mrjohnson0809
2/4/2021
We started with this company Jan 1st 2021, I have never worked with a company with such poor customer service. Very rude telephone operators that cannot answer questions and terrible website. We will be changing !!!!


Theresa J
1/29/2021
WORST insurance! I've been without my medication 4 five days bc need of authorization? lets be clear, my doctor wrote my prescription for a purpose and for it 2 left up 2 the insurance is horribly!! Ive Never had this issue with #bluecrossbluesheild which is where I'm goin back to! the customer service is bad and totally have no empathy for folks health conditions would not invest u get what u pay 4! actually assume this would be beneficial, bc of cost, I would rather pay knowing that Im in good hands


kennymaq
1/29/2021
Absolutely atrocious customer service and phone system. One of the worst I've ever epxerienced.


clareblubaugh
1/28/2021
Quite awful customer support, online portal, auto-pay (riddled with errors and disorganization), and no help with any questions about coverage - how, what, where, how much, etc. This has been the worst insurance company I've ever dealt with. I'm paying quite a lot for "gold" level coverage and am unable to get any prescriptions, any answers, any information, etc.


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Steven S
1/26/2021
See comment dated 01/15/2021. This is exactly right and I believe they know that it isn't accurate and they could careless.


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r r
1/15/2021
It appears Ambetter fraudulently shows doctors as "in network" to get you to sign up and purchase their insurance, when in actuality the doctors are NOT in network. When I reported this situation to ambetter, the customer service rep on the phone accessed a database he said was different than what is accessible via their website to identify a medical provider for me. The provider he found is nowhere to be found in the list of providers on their website. The guy on the website couldn't have been any less interested. Infuriating.



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