Select Home Warranty Review
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.
They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
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4208 Customer Comments & Reviews
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The woman I spoke to on the phone when I called to file a claim was very pleasant and helpful. She told me that because my installed microwave was 10 years old she didnt want me to spend unnecessary time and money for a technician to come to my home to tell me my unit was too old to repair. So she suggested to file the claim for a replacement unit.
The young Lady that took my call was very professional and showed genuine concern. When the company that SHW had contacted did not call I started getting concerned. After talking with the technician I called the SHW Customer Service and related how rude the technician was. I was told by the CS person that I would get a new technician. They followed through too.
Called to report issue, within the same day I had a tech on site, problem solved and refund check approved. -very satisfied
So glad I found Select Home Warranty from a simple google search, they were the first to pop up and it is now obvious why they are ranked so highly! I purchase a full home warranty for an amazing price, if you're looking to pay a little for a lot of peace of mind, this is the best warranty company to go to!
Dispatch at first said a service technician was not available to repair my refrigerator. I was given instructions for finding my own technician and submitting the proper paperwork to get reimbursed. Agent was very nice and dealt with the local technician professionally making the whole situation bearable.
Opened a claim for the AC repair and the issue is still not resolved after 15 days.
Technician provided the dignostic 3 days after I opened my claim and from that day, I have been calling them several times every day to check
the status and follow up. I escalated the issue many times and was promised that the issue will fixed in 24 hours.
It seems that the call center has no connection to the resolution team and can only provide only the status logged in their system and
cannot provide a commitment or timeline. They wil neither allow you to cancel the contract nor resolve the issue in a timely manner.
Overall, very bad customer service.
I purchased an executive VIP membership starting Jun 2019 and ending Jul 2025. It was very tempting offers, 1 year free and $45 service call fee, and at a reasonable price.
BUT it's useless. Nothing covered. And you could also pay extra service fee to the engineer who comes to your home. They would dig out all the words in the policy to deny the claim what you submit. Do not purchase long term of service contract, they would charge extra cancelation fee and refund you with non-discounted price.
Select Home Warranty is a totally price trap! I need a home warranty for my rented house in April and spent $2000 for their premium service (Their sales said this is 5+1 years special promotion and a great deal for me). Unfortunately my AC stopped working last Friday. And I’m surprised that first they asked me to wait 3 days (90 degree in Delaware) before they approve my claim! Second, they asked for previous 3 years maintenance record which I don’t have obviously so they only approved 60% of the estimate repair cost. Third, later i received the actual cost is $1275 vs the estimate $950. And they refused to adjust the reimbursement! Even worse, for the initial approved $650 agreed by one... Read More
There is NOTHING Good I can say About Select Home Warranty. After multiple calls and being put off with there standard “you will hear in 24 hrs”, turned into 9 days and 216 hrs with no help or resolutionI don’t know how much longer this could drag on but it is clear they intend to do nothing. Feel like such a fool to think that I could be fooled and tricked into spending money for absolutely nothing. I have a service coming out to fix the coil in a water heater. I see on their site They state they are 5 stars. But there is nowhere to leave my review. There is no true. No way there is any true in that.
Do not buy your home warranty with this insurance. They will never fix your problems in fact they will destroy your property. I have been waiting for them to fix my AC for 2 weeks and they have not done it, in fact the company thy sent to fix it left the AC unplugged and told me it wasn’t working. Luckily, my neighbor works with AC and he was nice enough to help me fix it. Of course I had to pay again. I have spent hours in the phone for nothing, this people are a nightmare. Save your money and DO NOT BUY THE INSURANCE.
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🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone
