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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,208 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States. They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits. They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage. With no term benefit limit set, the company has no caps to their coverage claims. As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage. For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website. In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement. The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract. After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services. In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA. In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4208 Customer Comments & Reviews

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C
Carol B
10/2/2017
The sump pump maintenance is a messy affair but I find the Select team well versed to handle any kind of situation. This year when I had a breakdown they came in with all the required tooling and tackles and put it back in operation within 30 minutes. Now that is amazingly quick for a sump pump repair. Great work! Select team.

A
Angela S
10/2/2017
When I bought the new house, I made it a point that I will get the plumbing system checked and set right before shifting. I roped in the Select team as the house was covered for the home warranty through them. I got a few changes made based on my past experience and in consultation with the visiting technician. I am now 99% sure that my plumbing system will work fine. Thanks Select for the support.

B
Barbara T
10/2/2017
I had a second breakdown of the Garbage disposal system in less than three months and I called up The Select claims department for it. They assured me of proper investigation and repair and they did it. The repair technician found a fault in two of the levers which were bent and creating problems. The levers were replaced and the system was back in operation within 4 days. It seems to be a proper resolution by the Select team as the garbage disposal is operating smoothly and without any problem.

L
Louise R
10/2/2017
Thanks to the 3 year Select home warranty contract, I got the coverage for small items like stove and ceiling fan etc. I can straight away approach the claims department in case of a breakdown without having to worry much about the coverage in the contract. That is a good return for my three year upfront payment to Select.

F
Frances M
10/2/2017
The sales person from Select offered me the "Platinum care plan" which apparently is a full feature plan. I get some additional equipment coverage and quick response. As it is, I am impressed with the efficient service provided by Select, and hence, switching to Platinum would be smooth in the near future.

J
Julia F
10/2/2017
It took seven business discussion with the Select sales person to make me agree for buying the Select Home warranty plan for one year. I checked and verified all his points by doing a thorough research on the internet. Now I am fully convinced that I have made the right decision. The reviews only reaffirm my action.

W
Wendy H
10/2/2017
Three properties in the same state but at different locations. One is under Select home service plan already and I am bringing the second one in its ambit by the next month. The plan for the third one is by December. Managing all three properties under the same central control is better and easier.

S
Stephen T
10/2/2017
My problem is that I readily pay the asked for amount for repair jobs as I need priority resolution. This way I was spending $4000~5000 every year on equipment repair. This year on the advice of a friend, I reluctantly went in for Select Home warranty. I have just spent $1000 to $1200 so far and it includes the annual contract amount with Select. My requirements of timely and efficient service are also met. It has been a great going with Select!

M
Maxine B
10/2/2017
My additional heating unit was a constant source of problem till I took the home warranty contract with Select. When I lodged the first claim the deputed electrician not only diagnosed the fault correctly but also did a good repair job. Thanks to Select, my problem seems to have a permanent resolution.

S
Sarah A
9/29/2017
I like to use different types of faucets, showers and kitchen spouts etc. in my home and I keep on picking these up from the market. Select home warranty was the best thing to happen to me as I am able to change my plumbing fixtures for a small technician fee whenever and wherever required.

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