Many or all of the companies featured compensate us. Compensation and research may determine where and how companies appear. Learn more
  1. Home
  2. Home Warranties
  3. Select Review

Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,208 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States. They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
See Details
CALL NOW

How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits. They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage. With no term benefit limit set, the company has no caps to their coverage claims. As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage. For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website. In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement. The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract. After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services. In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA. In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

Our Comments Policy  |  How to Write an Effective Comment

Leave a comment for Select Home Warranty
Minimum 12 words.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

4208 Customer Comments & Reviews

Loading Reviews ...
T
Trina R
2/16/2018
There is no good comments because this company is dishonest. They do not pay your claims. All they do is take your money. When you file a claim the stall and are so difficult to work with you finally give up. I have been 9 days without hot water. I have nothing good to say but will forewarn others on every site possible.

C
Cheryl
2/16/2018
I'm not sure who these people are with the positive reviews but I find Select Home Warranty to be very passive and of little help in getting a service company to my home when a repair is needed. To me it seems they use vendors who will fill an order when there's nothing else to do. I don't feel like SHW is on my side. I am currently waiting for a plumber to fix a backed up sink and dishwasher and have been waiting for 5 days. Each time I call SHW they tell me something different. Now I'm told it will be another 24 hours. As it is now Friday I don't anticipate any resolution until next week.

T
Ton r
2/16/2018
Trust me who ever is posting that y'all r one of the best company out there is wrong . Y'all r the worst. Pls do not do not get a policy from them check BBB it will tell u how man angry clients have been screwed over like me. I been waiting 3 weeks for my appliance to get fix. Every time I call they tell me pls allow another 24 to 48 hrs. They don't have enough contractors in my area. Waiting for avail. It's only a dishwasher. Go to Total protection they r the best.

M
Melissa J
2/16/2018
My mom and 3 kids live with me and I opted for a warranty to protect the home. Glad that SHW is around, they picked 2 great companies in my area to come and repair things for me and the staff on call is very helpful. thanks

M
Mal L
2/16/2018
We feel that the cost of the warranty is fair at $499 for our double family home. Downstairs they have came and looked the gas range and ensured it has good function and up here they were good working on the washing machine. Both done on same day. 1 year customer

S
Shawn L
2/15/2018
We find with having two kids that having a plan with Select saves us the aggravation when accidents and mishaps happen which has happened twice with things breaking from "wear and tear" without this protection, we would have lost a good deal of money.

B
Barry F
2/15/2018
REALLY impressed that they actually listened to my problems, called me back and had a plan on how to deal with it. Recommend that you have more phone staff so wait times aren't more than 10 minutes, gets long.

K
Kyle M
2/13/2018
three years ago my real estate agent recommended me Select Home Warranty and I have been a customer ever since. The house came equipped with fairly new appliances. it only took a year before they started giving me problems. first was the dish washer, followed by microwave and lastly the oven. each repair was covered and they did a pretty great job.

H
Henry S
2/13/2018
I am retired and on a very fixed budget with my wife. My platinum care package was $500 and it has since saved me the chores of finding a roofer and a plumber. They covered the repairs and I just had to pay the deductible of $45. Henry

L
Laura B
2/13/2018
My advice is to get a good deal with them when you first signup. I haggled them and only pay $35 a month and if I add up the estimate of costs they paid out I am finding an amazing value. My fridge and freezer alone was worth it.

Top Rated
Our Partner

🔥 LIMITED TIME OFFER: $400 OFF! 

$150 OFF + 2 Months Free + Free Roof Coverage

  • Appliance-only, systems-only, or combination plans available
  • Covers single-family, multi-unit, and rental properties
  • Multi-year discount available
  • No home inspection required
  • File claims online or by phone
READ FULL REVIEW >
CALL NOW
See Details

Related to Home Warranties

Top Articles
Suggested Comparisons