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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,208 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States. They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits. They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage. With no term benefit limit set, the company has no caps to their coverage claims. As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage. For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website. In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement. The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract. After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services. In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA. In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4208 Customer Comments & Reviews

Loading Reviews ...
Nate F
12/19/2018
Awesome customer service.i would recommend them to everyone. Quick email reply’s too.

A
Ali A
12/19/2018
I signed a policy with select home warranty. Two months ago I had a problem with my LG dishwasher not completing the wash sickle, I filed a claim and after 3 days they send someone to check it. He came did some work on it couldn’t find the problem and told me to call him back if the dishwasher does the same problem again. The dishwasher kept doing the same problem ( error code OE & FE ). I called him back he didn’t answer, I texted him he answered me he is out of town and will call me when he comes back. He didn’t call back and didn’t answer my calls and texts. I send an email to the company with all the details, but I didn’t receive any answer from them. On the 5th of this month of... Read More

A
Alex R
12/19/2018
My rental property had a sink leak. Select Home warranty accepted my claim and sent a plumber to my house when I could set a good convenient time. I was told they did a great job. A worthful warranty to keep things in order.

bettythompson572
12/19/2018
Everything went good good customer service and fast service thanks a lot

M
Martin C
12/19/2018
I needed select to get me a new water filter replacement in my fridge cause water was not coming through anymore. Setting up an appointment very quick very easy and ordering parts took 2 business days and then it was replaced for me.

N
Nasir S
12/18/2018
In no way was I going to stay without hot water during the cold period we are going through. Select offered me to get a plumber in my area and they would reimburse the cost. The cost came out $150 and Select after 30 days sent me a check.

L
Lisa R
12/18/2018
During last week my heat would not turn on anymore. I tried changing batteries in the thermo but it did not help. The screen kept blinking. I am glad I purchased a warranty because select was quick to figure out what was wrong. In person I was told some wire went bad connected the electronic unit and they made the replacement and everything went back on. I feel this saves me money.

C
Carlton W
12/17/2018
I setup a claim after I heard a loud noise from the basement and my heat was off. I had to call and document a claim and it was very cold. They understood my situation and were capable of finding a plumber in 24 hours. He was excellent. He also knew electrical and find a jumper burst and replaced it. I highly recommend both the tech and Select.

R
Rose M
12/17/2018
Before I ordered my warranty it was not obvious to me why I would need this product. After three years I can recommend it, I have saved a couple thousand dollars on repairs around my house. Very valuable indeed.

R
Ronnie N
12/14/2018
My wife waited on her day off for a service rep who did stove repair. She was very anxious cause she was preparing for Thanksgiving. Select called us three times that day to make sure everything went good for us. I am amazed with the level of customer care and am thrilled with them.

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  • Appliance-only, systems-only, or combination plans available
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  • No home inspection required
  • File claims online or by phone
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